Job description
Coperion is looking for a Field Service Technician to join our team in Salina, Kansas. As a Field Service Technician, you will be responsible for providing assistance, service, training, and advice to customers; to include providing maintenance of Coperion and Coperion K-Tron equipment at customer sites.
What Coperion Offers You:
- A robust PTO policy with 15 days of paid vacation, 11 paid holidays, and 6 paid sick days!
- Comprehensive medical, dental and vision insurance, which includes MD Live, RX help center, Medical Advocate Program, company paid short-term & long-term disability, among others.
- Generous 401K Matching Program – 3% (base pay) automatic contribution + $.50 for each additional dollar saved on the first 6% of pay saved*
- Competitive pay
- Opportunities for development and advancement.
What you’ll do:
- Assist customers to start up newly installed equipment and train customer personnel as needed. Participation in classroom type training may be required. Ensure the satisfaction of all Coperion customers.
- When not on travel assignment, perform office assignments in the Coperion Field Service office such as writing reports, preparing field information packages for himself and other Field Service or Company personnel, answering customer phone calls, and other related tasks.
- Complete all trip reports and data sheets related to assignments as detailed as possible and in a timely manner.
- Provide feedback on information on recommended improvement received in the field on Coperion equipment and others. Discuss and recommend spare parts and service needs with customers.
- Responsibilities will include travel throughout North America.
- Perform other related tasks as assigned by proper authority.
- Repair and correct equipment problems at customer sites or in our workshop.
- Adjust and modify Coperion K-Tron equipment as required to meet the customer's process needs.
- Document and co-ordinate the service performed and forward to Coperion K-Tron.
- Manage individual travel and expense budget based on Coperion K-Tron guidelines and coordinate service trips.
- Other duties may be assigned.
Basic Requirements:
- High School Diploma or equivalent.
- 4+ years of Mechanical experience as a field technician.
- The ability to read and interpret documents such as engineering reports, drawings, office procedures, and instruction manuals is required.
- Must be able to read P&IDs, PFD, general arrangement drawings, wiring diagrams, and functional descriptions.
- Must be willing to travel extensively (75%) in accordance with field service travel regulations.
- Work in accordance with all policies and standards.
- Must be willing to adapt to flexible working hours (holidays, weekends).
- Must be responsible, dependable, plus safety minded.
- Valid driver's license and United States Passport.
Travel Requirements: Up to 75% in accordance with field service travel regulations.
Great to Haves:
- Previous experience in Material Handling is preferred.
- Electrical experience.
- Problem solving skills.
- Technical, Electrical & Mechanical product knowledge.
- Good customer service and clear and concise written and oral communication and documentation skills.
- The ability to use standard tools, hand tools, power tools, and test equipment.
- Knowledge of word processing (Word), spreadsheets (Excel), PowerPoint.
Physical Demands:
To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 50lbs. Specific vision abilities may include the employee’s ability to see near and far distances.
Who we are:
Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.
Coperion is an operating company of Hillenbrand. Hillenbrand (NYSE: HI) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
At Hillenbrand we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.
DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.
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