Job description

Would you describe yourself as a handy, do-it-yourselfer, tinkerer? Do you like to pull things apart just to see how they work? Can you follow the clues to resolve a problem? If so, you’d be a great fit for this position.

Multicard, the Southwest’s leading Identification Management and Tracking solutions provider is looking for a Field Service Technician for our Phoenix location.

What you’ll be doing:

• Onsite service and repair of customer equipment/software which includes card printers and embossers, as well as access control equipment (door readers/locks etc)
• Service/Troubleshooting issues
• Preventative maintenance visits – cleaning and inspection
• Onsite installation and training of new equipment/software
• Remote customer support

What kind of person do we need?

• Hard working, dedicated and honest
• Good communication – both written and verbal
• Strong troubleshooting skills and solid mechanical aptitude
• Problem solving and critical thinking skills
• Enjoy talking to people
• Ability to work on multiple projects at one time (this will happen a lot)
• Comfortable with computers, printers and connectivity issues
• Confidence to speak to small groups in a training environment

If you have printer or other hardware related repair and software experience that would be great, but it’s not required. If you are all of the above, we’d be more than happy to train you.

What we can offer you:

As a small business, we look for people that fit into our culture and can help our team. You'll experience a lot of camaraderie, feel a sense of ownership, develop a close relationship with the owners and senior leaders, and be able to express your creativity.

• Benefits packages including paid time off, dental, medical, vision, life & 401K
• Tools, computer, laptop
• Gas & car maintenance expense reimbursement
• Training – we’ll help you succeed
• Earn commission through offering additional products and services to our customers
• Long term career

This position will be based out of our Phoenix office. This is a hybrid position that will be a mix of office, home and being in the field supporting our customers.

If you’re looking for a great career in a fun industry and thrive in a small business environment, we want to hear from you! Please send us your resume with a quick note telling us why you think you’d be a good fit.

Requirements:

• Pass Background check
• Valid State driver’s license, reliable transportation, auto insurance and clean driving record

Complete Benefits Package, Salary DOE

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
To keep our technicians as safe as possible, we provide gloves, masks and hand sanitizer. Our customers are required to follow CDC safety guidelines when our technicians are on-site.

Work Location: Multiple Locations

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