Job description
Responsibilities:
- Provide excellent customer service to potential students through consistent and effective outreach and follow-up.
- Make outbound calls to prospective students who have expressed an interest.
- Accurately account for all prospective student inquiries and complete weekly activity reports.
- Connect with potential students to accurately explain program offerings; discuss and advise suitable programs with consideration for the student’s interests, qualifications, and career goals.
- Guide prospective students in completing funding assistance documents and pre-admissions requirements.
- Ensure that all necessary documents and forms are completed accurately and in a timely manner.
- Work with team members to ensure student-friendly and compliance processes.
- Work with team members to collaboratively address student issues, develop remediation plans, and promote student completion, credentialing and employment.
- Conduct targeted outreach and recruitment efforts with college and community partners.
- Maintain accurate and timely student, enrollment, financial, and credential records.
- Attend all required department meetings and training sessions.
- Ensure compliance with division, college, and state policies/procedures.
- Serve on division, college, community and statewide committees and project teams as needed.
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
- Associate degree or higher
- Knowledge of community college and adult/continuing education programs.
- Strong interpersonal skills to help engage, provide support to, and motivate students
- Excellent customer service skills to include the ability to effectively follow up and follow through.
- Effective oral and written communication skills.
- Effective problem-solving skills.
- Excellent organizational skills and attention to detail.
- Proficient in use of Microsoft Office and Google docs.
- Demonstrated ability to work effectively both independently as well as part of a team.
- Demonstrated commitment to community college philosophy and student success.
- A degree in counseling, human resources, social services, or adult education.
- Customer service experience including appointment setting, interviewing, relationship building, client services, coordinating programs and events.
- Work experience in a community college setting or in counseling or academic coaching.
- Successful experience in sales, marketing, public relations, recruitment or other related field.
- Knowledge of VCCS academic and workforce programs.
- Knowledge of funding assistance programs such as FastForward, FANTIC, G3, VAReady, WIOA and Veteran’s benefits.
- Academic and career counseling skills.
- Experience providing workshops to support adult learners and workplace readiness.
- Knowledge of specific needs of underserved populations to attain educational success.
- Passion for helping others achieve their educational and career goals.
- Online Application
- Resume
- Cover letter
- Names, addresses, email and telephone numbers of three (3) professional references
References & criminal background checks required.
Piedmont Virginia Community College is an Equal Opportunity, Affirmative Action Employer.
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
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