Job description
EyeMed - Account Specialist - Tier 2
Date: Mar 22, 2023
Brand: EyeMed Vision Care
Location: Mason, OH, US, 45040
Requisition ID: 800737
Position:Full-Time
Total Rewards: Benefits/Incentive Information
Position:Full-Time
Total Rewards: Benefits/Incentive Information
There’s more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we’re reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what’s best, not more of the same. And if what’s best hasn’t been done yet, it’s our exceptional and passionate employees driving this change. But, our passion for vision isn’t just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.
Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear. In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands. Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical.
If you’re passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America’s fastest growing vision benefits company.
GENERAL FUNCTION
The Account Specialist is responsible for managing the overall relationship within an assigned group of clients (including employers, brokers, and consultants) in the small and mid-market business segment. The Account Specialist consults and analyzes vision benefit portfolios, resolves issues, and manages the renewal process. The position requires a high level of customer focus ensuring client satisfaction and retention.
As a level 2 Account Specialist, the position is assigned to a group of small and mid-market clients with an average book of business ranging 500 – 2000 members.
MAJOR DUTIES AND RESPONSIBILITIES
- Ensures client satisfaction and retention of assigned client base
- Manages relationship with current clients and provides outstanding customer service
- Serves as a subject matter expert for vision products in insurance industry
- Provides annual business reviews to largest clients and brokers
- Provides on-time/accurate renewal proposals
- Responds to inquiries and issues with sense of urgency
- Interacts daily by phone with external constituents
- Develops strong relationships with internal and external constituents
- Maintains / obtains proper licensing as required
- Collaborates with clients to provide optimal vision benefit products
- Finalizes and implements negotiated plan designs and renewals
BASIC QUALIFICATIONS
- Bachelor’s Degree or equivalent
- 2+ years in a service oriented profession with demonstrated success
- Accident & Health Insurance License or ability to obtain license within 60 (sixty) days of hire
- Superior professional communication skills – verbal and written
- Strong phone presence
- Strong organizational and follow through skills
- Proficient skills in MS Word, Excel and Outlook
- Ability to manage multiple priorities
- Ability to anticipate customer’s needs, strong customer focus
PREFERRED QUALIFICATIONS
- Experience and knowledge of vision benefits and/or insurance industry
- Sales/Account Management experience
- Experience using SalesForce.com
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.
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