Job description
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Job Header:
Job Code: 70013212
Band: B1
FLSA: Exempt
Job Summary:
The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Express takes first notice of loss for Allstate and certain subsidiaries and provides after-hours support to all Claims offices. Express claims are handled exclusively through an Express Claim Center and involve non-complex auto and property losses.
Under limited supervision, this job is responsible for reviewing, investigating, negotiating, and settling claims that come into the Express Claim Center via chat. The types of claims this role may handle include auto liability and damages claims, 1st or 3rd party auto rental claims, or claims involving water, fire, or commercial property losses. The individual sets Customer / Agent expectations, responds to Customer / Agent concerns, and communicates timelines for investigation, all while delivering compassionate service that is fast, fair, and easy, to ensure Customer / Agent retention.
The individual provides work guidance and direction to less experienced/new employees. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or Customer / Agent service goals.
Shift Time will range from 8:00 am to 8:00 pm PST (Pacific Standard Time) and may include working rotational weekends.
This position will be considered a hybrid role if you are within 50 miles of Chandler, AZ; Birmingham, AL; Charlotte NC (North Carolina); or Hudson, OH.
*****This position is not available to California, Alaska, and Hawaii residents*****
***Employment is contingent on obtaining licensing requirements within 60 days (about 2 months) of employment***
Job Description:
- Makes and maintains a connection with the customer by understanding and meeting their needs;
- Researches and responds to moderate and occasionally complex customer communications, concerns,
- Reviews customer satisfaction results; works independently to create personal action plans
- Summarizes documents and enters into claim system notes
- Documents a claim file with notes, evaluations, and decision-making process
- Reviews and investigates claims for liability and damages, including reviewing damage situations, loss
- Identifies potential fraud and refers claim to SIU
- Reviews investigation notes and determines liability/coverage and settles losses through either
Claim Payment Processes
- Approves and processes claims payments
- Initiates system generated checks
- Negotiates and settles claims in accordance with business unit best practices
- May participate in one or more moderately complex or occasionally complex special assignments
- May serve as a committee team lead for medium-sized projects or as a committee team member on
- May assist as a team lead
- May lead roundtable and/or calibration discussions
- Leads training sessions for the team
- Uses advanced knowledge and skill, including knowledge of policy and coverage, and property damage
Knowledge/Skills/Abilities/Experience:
- Bachelor’s degree in related field or equivalent experience preferred
- Ability to interact effectively with internal or external customers and act with empathy
- Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation
- Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim
compliance standards
- Applies general and occasionally broad industry knowledge to discipline practices, including best
- Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate,
- Applies general and occasionally broad knowledge of problem solving and preparation of reports for
- Applies general and occasionally broad ability to leverage learned technical skills in support of team
- Applies general and occasionally broad negotiation and/or arbitration skills
- Applies general and occasionally broad conflict management and problem resolution skills in managing
- Applies general and occasionally broad problem-solving skills to continuously improve business
- Ability to investigate, evaluate, negotiate, and settle moderate and occasionally complex claims
- Provides individual decision making within authority limits
- Has and maintains all appropriate licenses and registrations for the role per state requirements
Functional Skills:
- Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation
- Applies general and occasionally broad negotiation and/or arbitration skills
- Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
- Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
- Ability to investigate, evaluate, negotiate and settle moderate and occasionally complex claims
- Applies general and occasionally broad knowledge of problem solving and preparation of reports for analysis
Notes:
Compensation offered for this role is $52,500.00-$83,250.00 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
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