Job description

REQUIRED - A City of Portland Online Application is required to Apply. Please visit our website, see link below.

EMERGENCY COMMUNICATIONS DEPUTY DIRECTOR

Portland Regional Communications Center (PRCC)

The Portland Regional Communications Center (PRCC) is seeking a dynamic, innovative, and motivated leader to fill the position of Emergency Communications Deputy Director. PRCC is one of 24 Public Safety Answering Points (PSAP) in the State of Maine and serves the communities of Portland, South Portland, and Cape Elizabeth. Supporting The Director, The Deputy Director will oversee a team of 37 Telecommunicators, dispatching Police, Fire, and EMS for both 9-1-1 and non-emergency calls. PRCC is located within the Portland Police Department and is overseen by the Chief of Police.

The Emergency Communications Deputy Director reports to the Emergency Communications Director. Primary duties include proactively assisting the Director with a broad range of managerial, administrative, and project management duties to support PRCC staff and public safety operations. This employee-facing position supervises and monitors the work of Telecommunicators to determine compliance with State laws, Police, Fire & EMS dispatching procedures, productivity, and department standards. The ideal candidate will be able to lead with a strong moral character, be resilient in a stressful environment, and have proven emotional intelligence and interpersonal skills.

Requirements: Proven management and supervisory experience. Thorough understanding of PSAP operations and radio/telephone communications equipment. Must be able to obtain full certification by the State of Maine as an emergency telecommunicator and maintain these certifications. Associate’s or bachelor’s degree from an accredited college or university in a related field or the combination of education and or work in the field of emergency communications. Strong IT, Project Management, and Computer Assisted Dispatch administration skill sets.

Necessary Special Requirements: Must be able to obtain full certification by the State of Maine as an emergency telecommunicator and maintain required certifications.

This includes:

• Emergency Medical Dispatching Certification
• Emergency Fire Dispatching Certification
• Certified Terminal Operator
• Emergency Telecommunicator Certification
• Next Generation 911 Certification

Offers of employment are contingent upon the completion of a satisfactory criminal background check, including a polygraph examination.

Non-Union position – Grade C52 – Starting salary range: $78,362 to $88,215 annually.

Accepting applications until Friday, April 14, 2023.

REQUIRED - A City of Portland Online Application is required to be considered for this position. Please visit our website to Apply by clicking here (or copy this URL to your browser):

https://selfservice.portlandmaine.gov/ess/EmploymentOpportunities/JobDetail.aspx?req=416&sreq=2&form=5000&desc=EMERGENCY%20COMMUNICATIONS%20DEPUTY%20DIRECTOR

City Benefits

Permanent employees receive a generous benefits package that includes paid holidays; employee health insurance; sick and vacation leave; optional life, dental, vision and income protection insurances; choice of retirement plans; and tuition reduction program with the University of Southern Maine and Thomas College.

The City of Portland is strongly committed to diversity in its workforce.

Women and Minorities are encouraged to apply.

We are an Affirmative Action/Equal Employment Opportunity employer.

***COVID-19 Vaccine Mandate*** For the safety of our employees and our constituents, the City of Portland requires that new employees be fully vaccinated against COVID-19 prior to the start of employment. Candidates may request an accommodation for medical reasons or sincerely held religious beliefs at the conditional offer stage.

For questions contact Human Resources at 207-874-8624.

City Job Opportunities Website: www.portlandmaine.gov/Jobs

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Job Type: Full-time

Pay: $78,362.00 - $88,215.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: One location

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