Essential Job Responsibilities and Duties

• Perform pre-donation medical screening and/or assessment, which may include health screening procedures such as blood pressure, temperature check, pulse, capillary tube sample collection via finger stick, hematocrit, and total protein determination via digital refractometer, etc.
• Setup donors for the plasmapheresis procedure by ensuring that the disposable soft goods are installed in the automated plasmapheresis device
• Disconnect the donor when the apheresis process is complete by ensuring collection targets have been met and recorded appropriately, removing the needle from the donor’s arm, and providing donors with post-donation care education
• Perform daily, weekly, monthly, quarterly, and periodic quality calibrations activities and record results
• Complete cleaning activities based on the required equipment activity schedule
• Conduct pre-registration and registration verification for new donors
• Monitor equipment in all areas in which trained for alerts or alarms and take appropriate action following standard operating procedures
• Participate in donor flow management by assigning and escorting donors to the donation area
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future
• Maintain an open line of communication with Management
• Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors
• Ability to accept performance feedback in a professional manner
• Regular attendance and arriving on time to all scheduled shifts and mandatory meetings
• Other duties as assigned

Qualifications

• High school diploma or equivalent required
• Minimum one (1) year work experience preferred
• License or certification where required by state

Requirements

• Good oral and written communication skills
• Provide a pleasant customer service experience
• Ability to read and interpret directions and instructions
• Accurate data entry
• Perform basic math calculations
• Reasoning ability to identify, interpret and apply appropriate information

Schedule Needs

• 1st Shift: 6:30 AM – 3:00 PM
• 2nd Shift: 12:30 PM - 8:00 PM

Physical Requirements

• Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
• Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
• Manual dexterity to perform all phases of donor plasmapheresis
• Ability to stand for extended periods of time for up to four (4) hours at a time
• Ability to lift, tug, pull up to fifty (50) pounds

Work Environment

• Typical work environment with moderate noise level
• May be exposed to freezing temperatures for short periods of time
• Occupational exposure to bloodborne pathogens

Disclaimer

This job description is construed to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required.

Experience

• Customer Service
• Preferred Experience: Plasma Centers, Blood-Donation Centers, Hospitals, Healthcare, General Patient Care Background

Education

• High School or better in General or related field