Who We Are

ESSENTIAL FUNCTIONS:

• Receive real time communication from drivers, and provide a plan of action to ensure highest quality of service to the customer. (40%)
• Reviews, audits and prepares plan versus actual and exception reports for Roadnet and XRS information. Creates nightly recaps, daily supervisor hand-offs, and updates call logs. (20%)
• Responsible for real time monitoring of the QCD fleet and supporting distribution centers across the U.S. while tracking fuel, mileage and service time. (20%)
• Present detailed reports, dashboards and scorecards to assist management in optimizing productivity, improving service to the customer and driving cost savings (10%)
• Performs other related and assigned duties as necessary. (10%)

DESIRED QUALIFICATIONS: Education and experience equivalent to:

Experience:

Up to 3 years of work experience in transportation or food distribution, including driver interaction.

Dispatch experience highly preferred, but strong multi-tasking skills, strong computer experience, and strong communication skills will be considered.

You will learn the following skills, but if you have them, please consider this role.

Knowledge, Skills and Abilities:

• Supervisory concepts and techniques
• Microsoft Word and Microsoft Excel software applications
• Distribution of food product
• Roadnet, XRS, iBright and/or other similar systems
• Driver dispatching, scheduling and routing
• DOT regulations, policies, and procedures
• Relevant safety policies, practices and procedures
• Strong written and verbal communication
• Actionable problem solving

Skill and ability to:

• Support a diverse workforce of up to 200 drivers from our centralized support center
• Troubleshoot delivery issues to support customers and communicate and service issues
• Interpret transportation operations anomalies and identify appropriate solutions
• Prepare administrative and technical documents and reports
• Work effectively in a fast paced business environment, with a focus on high levels of quality and customer service
• Must be able to work overnight, weekends and holidays
• Act in accordance with GSF’s Creed and Values

LEADERSHIP/MANAGEMENT RESPONSIBILITY

Support delivery drivers throughout our distribution network via our centralized support center. Supporting overnight delivery operations with significant impact on QCD customer relations.

PERFORMANCE CATEGORIES

• Providing driver network overnight support and actionable answers to ensure driver safety, company savings and highest quality of service to the customer
• Providing detailed communication, insight and reporting to local leadership
• Customer engagement
• Teamwork within the department and collaboration with drivers, local leaders and peers
• Safety of drivers and helpers