Job description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Technical Services Director

The Building Performance Technical Services Manager, BP- TSM is responsible for managing the high standard of building performance and operational services in Mechanical, Electrical, and public health systems required across The Crown Estate “TCE” portfolio, ensuring consistent, seamless, and efficient standards are met, to ensure the Occupiers and their visitors can focus on their core business.

The BP-TSM will familiarize themselves with the Client’s sustainability strategy to actively manage the energy and building performance to deliver optimized energy efficiencies and provide reporting that demonstrates compliance and achievements. BP-TSM will have experience in delivering engineering excellence through robust asset management frameworks such as ISO55001 and be responsible for the development of engineering policies, strategies and implementation plans that meet the building needs and exceed occupier expectations. The delivery of services is for maximum customer satisfaction, by fostering strong and long-lasting working relationships with stakeholders.

The BP-TSM will work in collaboration with all members of TCE team as well as deputizing in the absence of the Building Performance Manager. TCE have signed up to the World Green Building Councils Net Zero Carbon Building Commitment, and the Better Building Partnership Climate change commitment. The BP- TSM will actively manage the energy & building performance in line with TCE road map to NZC. Managing the supply partners to deliver optimized energy efficiencies and provide reporting that demonstrates compliance.

What this job involves

Operational/ Technical
Direct and Manage the BPSM in energy manager by maximizing the capability of existing technology and systems and use of SMART building systems, platforms, and data to ensure that Client’s assets are being operated at optimum performance and energy is being closely managed and reported on.
Act as the lead point of contact (LPOC) for all internal service delivery teams and coordinate all transactional activities whilst continually developing and maintaining exceptional relationships with all key stakeholders.
Assist in collating, measuring, and analyzing building data required to maintain compliance with certification such as NABERS, WELL, BREEAM, AirRated, and others.
This role is key to the successful development and support of our Client’s and Occupier’s business. As a BP-TSM, you will play a key role in providing the Client with technical advice, and guidance, based on your strong knowledge and experience within the industry.
Not only will your support and advice be based on your excellent knowledge of industry standards, guidance and best practice, your understanding and practical experience of how buildings are designed, operated and used will deliver pragmatic solutions to our client’s challenges.
You will work collaboratively with other engineers in the business unit to continuously improve your technical knowledge and competencies. Sharing knowledge is key in enabling our service partners, engineers and occupiers to provide the very best solutions.
Excellent report writing and communications skills are required and the ability to liaise professionally with clients and colleagues is essential. A working knowledge on the following services is vital:
Heating systems
Cooling systems
HV systems
LV systems
Lighting systems
Power distribution systems
Ventilation systems
Control systems
Domestic Water systems
Fire systems
Air conditioning systems
Water Hygiene of Closed and Domestic Systems
Building Management Systems
Energy Management Systems
IoT and SMART applications
Compliance – Statutory / Regulatory / Codes / Building Regulations.
The BP-TSM will have developed excellent knowledge of specific areas such as mechanical or electrical building services.

Interested? An ideal candidate would need to have the following qualifications

Desired experience and technical skills
Extensive mechanical, electrical BEMS and SMART buildings services knowledge
Lead in energy management for the portfolio at individual building level
Ensuring that buildings are being operated at optimum performance and energy is being closely managed and reported on
Maximize energy efficiency, create, and oversee the implementation of short and long-term projects and strategies that increase energy efficiency, reduce greenhouse gas emissions, and minimize unnecessary consumption
Develop and implement procedures, standards, and guides for building performance and operational excellence
BP-TSM is responsible for the continual improvement of building performance delivered through the service partner’s productivity standards
Effectively manage the allocated service partners and their contract performance, including managing key relationships, monitoring contract administration, and driving operational improvements; ensuring work output is in line with contractual obligations
Meet monthly with the Technical Services team to algin and review the core service partners Key Performance Indicators (KPIs), Service Level Agreements (SLA’s)
Ensure all contracts are maintained within the agreed budget, and seek alternative ways to improve customer service and reduce expenditure
Identify and capture operational data to improve the effectiveness and efficiency of service value, performance, and excellence
Lead by example to represent the brand values and deliver set objectives
Play a role in ensuring sustainability is at the heart of TCE’s vision by way of social and corporate responsibility activities.
Be comfortable with statutory compliance, health and safety risk management and any sustainability requirements
Preferably professionally registered (IEng or CEng) or working towards this
Preferably HNC or Degree in Building Service Engineering or relevant engineering subject
Preferably equivalent minimum 10 years’ experience at technical engineering management level.
Preferable National General Certificate in Occupational Safety and Health – accredited by NEBOSH
Membership or Associate Membership of either BIFM, RICS, IOSH, CIBSE or IEMA
Proven track record of technical problem solving
Ability to communicate technical subject to non-technical customers and team members
Ability to produce technical reports.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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