Job Description:

Do you want to be part of a team that is supporting an industry-leading career development experience, called Launch, for associates in the Personal Investing Regional Center and Branches? We are looking for individuals with an orientation and passion for the associate experience, and by extension, the experience of millions of customers.

The PI HR Strategic Programs team is focused on maintaining, evolving, and expanding the Launch experience. This role is focused on supporting PI Distribution associates as they complete activities that help them envision a meaningful career at Fidelity, chart their own career path, and get regular time in their day to gain skills, experience and relationships to help them advance.

As a member of the team you, will help ensure a great associate and leader experience by:

• Preparing associates to select meaningful work that will help them explore career options and grow their skills on a career path
• Ensuring leaders understand their role, have clear timelines, and can leverage resources Creating experiences, troubleshooting issues, and supporting participants throughout their time in Launch

The Expertise We’re Looking For

• Positive relationship builder, with confidence and experience interacting with individuals at various levels
• Outstanding communicator, who can take a complex topic and present it in a way that makes it relatable and easy to understand
• Passionate learner with a growth mindset, valuing different perspectives, problem-solving and active listening to ensure team effectiveness
• Understanding of PI business, Distribution field, and/or Contact Center experience, a plus

The Purpose of Your role

As we prepare to expand to new audiences, you will evolve and expand the support model for the career-development component of Launch. A key part of the role is to develop and implement a strategy to assess the impact of the Career Development components across all participants, report results, and recommend adjustments. You will form key partnerships with the functional leads, organizational change, learning and development and other home office teams as you develop strategy, design, and implement solutions.

The Skills You Bring

• Strong written and verbal communications skills
• Demonstrated ability to establish relationships across all levels of the organization
• Flexibility when faced with complexity and ambiguity
• Passion and aptitude for gathering information and problem-solving
• Ability to work autonomously, take the lead and own the outcome
• Experience with SharePoint and MS Teams communities
• Understanding of Agile principles and experience with Kanban board, a plus

The Value You Deliver

• Implementing a support model that ensures associates and leaders are ready and able to successfully participate and have a great experience
• Looking across all participant groups to ensure consistency in the experience, defining processes to measure the effectiveness, and aligning with broader efforts to identify a need and implement new solutions
• Building and maintaining practical measurement plans to assess the outcomes against goals and an innate curiosity to find ways to adjust activities to improve the overall associate/leader experience and business outcomes

We are looking for individuals with an orientation and passion for transforming the customer and associate experiences. This is a newly created role within the team that you have an opportunity to shape, therefore, you should be comfortable with some level of ambiguity and have an entrepreneurial spirit.

Please see below for the salary range for work locations in Colorado only:

Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:

Please see below for the salary range for work locations in California only:

Please see below for the salary range for work locations in Washington only:

Certifications:

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you've always imagined.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "Dynamic Working."

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.