Join the Cleveland Clinic as a Director of Quality II, where you will work with a collaborative and supportive team of passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. News and World Report. On our team, you will receive endless support and appreciation, while building a rewarding career with one of the most respected healthcare organizations in the world.

Our Office of Quality is looking to add a Director of Quality II to their dedicated team. As the Director of Quality II assigned to the Cleveland Clinic Children's Hospital, you will be monitoring, analyzing, and improving performance for our clinical quality metrics, improving our patients’ care and experience.

Your duties will include but are not limited to:

• Acting as a member of the local leadership team and supporting unique challenges within the facility.
• Coordinating with nursing, care management, medical staff, and others as appropriate to ensure compliance with all standards.
• Coordinating and implementing Quality and Patient Safety initiatives to ensure operational alignment with assigned Hospital/Institute and organizational objectives.

Our ideal future caregiver is someone who:

• Has prior experience with Clinical Quality, Patient Safety and Performance Improvement methodologies.
• Has knowledge of national, regional and local quality and safety initiatives.
• Ability to multi-task and manage people.
• Has extensive experience utilizing Excel and PowerPoint, including building advanced formulas and pivot tables.

Our Quality Directors are certified in healthcare quality, and we offer courses to prepare you for the certification as well as further develop in other areas of interest. This role is hybrid as well, allowing you to work from home and be in the office when needed.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Certifications:

• Certified Professional in Healthcare Quality-CPHQ Required within 1 year of hire.
• Certified Professional in Patient Safety-CPPS preferred

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Requires strong communication, organizational and time management skills.
• World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.
• Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.
• Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.
• Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.
• Managerial Responsibilities: Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraint classification. This description of duties is not intended to be all inclusive nor to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility..
• Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this

Work Experience:

• Minimum five years’ experience in process improvement quality management or related field.
• Prior experience with high reliability concepts, root cause and data analysis, and continuous improvement methodologies in a healthcare setting highly preferred.
• Experience with EMR chart review preferred.
• Healthcare experience preferred.
• Progressive quality and performance improvement, research, leadership, supervision or project team management required.
• Note: The number of specialized years of experience another factors are considered when determining the level of Director.

Physical Requirements:

• Manual dexterity to operate office equipment.
• Requires frequent data entry, standing, walking and sitting.
• Normal or corrected vision, hearing and speech.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.