Join the JC Resorts team at La Casa del Zorro today as a Director of Operations!

JC Resorts - a proven leader in the management and operation of premium resorts and golf properties since 1971. Behind our decades of experience, expansive resort and golf portfolio, and comprehensive services is a deep desire to share Southern California’s one-of-a-kind beauty with our guests.

We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family-owned business, we treat people like family and believe in the personal touch. Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests.

The Essential Purpose of the Director of Operations is to oversee the staff and operations of the Rooms Division and Food & Beverage Division, ensuring resort quality service and complete guest satisfaction, and to act on behalf of the General Manager in their absence.

The expected base wage range for this position is $65,000 to $85,000 annually. This position may be eligible for additional compensation according to the Company’s policies, as they may be amended from time to time.

The Essential Duties are:

• To personally respond to and resolve all guest needs, requests, complaints, and problems, to ensure complete customer satisfaction, enhance the public image of the hotel, and protect from unnecessary loss of revenue.
• To hire, train, schedule, support, review, discipline, and terminate employees when appropriate, to maintain highest possible levels of employee morale and overall productivity.
• To assist Department heads establishing service levels and operating standards for all departments, and direct their financial performance to achieve established goals.
• To review the results from SQS, Preferred, Secret Shopper, and AAA inspections and to create action plans, as needed.•To oversee the annual Preventative Rooms Maintenance systems in guest rooms, restaurants, and public area facilities and to make recommendations, assign tasks, and/or projects to the Director of Engineering, as needed.
• To coach, counsel, and assist department heads, supervisors, and line staff.•To participate in EOC and MOD programs, and attend hotel functions, as directed.
• To assist the General Manager in the planning and execution of the resort’s capital improvement plan.
• To ensure the proper handling of all First Time Guests and Preferred Guest marketing programs in an effort to maximize guest retention.
• To ensure that all employee satisfaction, appreciation, and reward programs are conducted as scheduled.•To respond to all comment cards, letters and guest correspondence.
• To analyze Profit & Loss Statements and Cost Projection Variances.
• To identify revenue enhancement, yield management and revenue centers throughout the resort.

JOB KNOWLEDGE & EDUCATION LEVEL: Bachelor’s degree in Business Management, Hotel
Management, or equivalent experience, required. English fluency required. Must have minimum
seven years of varied management experience in the resort industry. Must be able to analyze a
profit and loss statement, and extrapolate information from it and related reports. Computer
knowledge required. Must have working knowledge of accounting systems, property management
systems, and housekeeping products and procedures. Familiar with OSHA, SB198, local Department
of Health regulations, and relevant current laws governing handling of hazardous substances. Valid
and current Food Handlers Card and California Responsible Beverage Service certification is
required. Valid California driver's license required. Proof of personal automobile insurance coverage
required.

SKILLS AND APTITUDES: Demonstrated ability to manage operations to ensure high quality resort
customer service. Strong written and verbal communication skills. Detail oriented. Organized and
efficient. Safety-minded. High-quality standards for production and service. Good team player.
Customer service focus. Ability to effectively manage staff to maintain a high level of morale and
productivity. Must be decisive, with global analytical skills.

WORKING ENVIRONMENT: Works daily throughout hotel facilities and property. Spends approximately
40% of work hours in temperature-controlled, clean, and well-lighted office, rooms, and public
areas. Spends remaining hours of shift in various parts of extensive property. Bi-level structures.

PHYSICAL DEMANDS: Stands/walks approximately 30% of shift. Sits at desk or in meetings
approximately 70% of shift. Moderate use of phones daily, throughout work hours. Frequent use of
stairs, daily. Must be able to work well under pressure. Must be flexible to work long, sometimes
irregular work hours. Requires extensive reading and analysis.