Job description

I. OBJECTIVE:

• A. To manage and direct the functions of Blue Ridge Mountain EMC’s Member Services and Customer Services departments.
• B. To promote employee morale, safety, and development; to insure an efficient level of productivity; and to promote good member and public relations.
• C. To demonstrate leadership and the desire to continually improve Blue Ridge Mountain EMC’s member experience leading to increased member satisfaction.

ESSENTIAL DUTIES:

A. Strive for higher standards of service through progressive management ensuring members are consistently serviced in a timely manner and treated with the utmost respect and courtesy.

B. Maintain Member Services and Customer Services staff by recruiting, selecting and training employees to provide exemplary customer service ensuring member satisfaction.

C. Promote a positive work environment ensuring that personnel are treated with the utmost fairness, respect, and courtesy. Provide good, safe working conditions, the opportunity to develop, and according to qualifications and availability, the opportunity to advance. To demonstrate by example and encourage in all employees a good work ethic, a desire to provide exceptional service, and a cooperative spirit of teamwork. To see that programs are administered to strengthen employee moral, employee-customer relations, employee-management relations, and employee health and productivity.

D. Handle employee-related issues and administer the performance development program in accordance with guidelines.

E. Manage conflict by finding equitable solutions for all parties involved.

F. Responsible for planning, developing and administering a comprehensive program, which facilitates growth in the system that is beneficial to the membership programs.

G. Develop and manage educational, informational, and other programs that promote the effectiveness, efficiencies and conservation of energy by members.

H. Promotes electric use by taking every opportunity to acquaint the members with the productive uses of electricity, obtaining increased member and public understanding of the Cooperative’s objectives, plans, and programs.

I. Assists the General Manager in evaluating, formulating, and implementing programs, policies and methods to promote and facilitate the effective and efficient operation of the Cooperative toward achieving its mission and goals.

J. Assists the General Manager with strategic and tactical planning in order to position BRMEMC as a competitive provider of electric and ancillary services.

K. Engages in long-range planning and is responsible for seeing that the departmental strategy and mission are carried out by assigning goals and objectives to the Member Services & Customer Services Representatives.

L. Directs the planning of the members Annual Meeting and other member meetings. Evaluates effectiveness of such meetings to determine where improvements can be made.

M. Responsible for Solar applications, implementation and reimbursement to customers.

Job Type: Full-time

Pay: $54.02 - $67.93 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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