Job description
Director of Intake.
- Have a clear understanding of the day-to-day tasks and responsibilities of the department.
- Have a working knowledge of Medicaid and LTC enrollment process.
- Stay up-to-date with NYS Medicaid rules and regulations
- Assist with questions and work to resolve struggles within the team.
- Establish and maintain relationships with referral sources.
- Maintain timely communication with internal and external contacts.
- Assign new leads and referrals to the team.
- Ensure Marketers and/or referral sources receive weekly updates on their referrals.
- Interact with Directors of other departments to streamline communication, and effectively implement processes to resolve issues.
- Track and report trends on referrals and admissions.
- Organize and adhere to scheduled meetings and deadlines.
- Assist with department and agency job functions as needed due to absence and/or task overflow.
- Assist with other tasks and projects as requested by Director of Operations.
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