Job description

About us

Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. Keller Williams Columbia Basin is perfectly located to gain market share in southeastern Washington. We are looking for a critical team member to continue our growth and success!

We are looking for an experienced Director to join our team and lead our organization to success. The successful candidate will have a strong background in management, with a proven track record of leading teams and driving results. The Director will be responsible for developing and executing strategies, managing budgets, and providing guidance and direction to staff. We are looking for someone who is highly organized, has excellent communication skills, and is able to think strategically.

Responsibilities:

• Greeting everyone in a positive manner, with a smile, positive attitude and cheerful
• Answer phone properly with warmth and friendliness and properly routing calls
• Assist management team with daily tasks and projects as requested
• Receive and sort mail and deliveries
• Maintain appearance of reception area
• Maintain shopping List for supplies
• Oversee all aspects of the agent onboarding program for both experienced and new agents.
• Work with agents in small groups and one-on-one.
• Follow all Washington real estate compliance regulations.
• Assist agents with setting up profiles and using KW as well as 3rd party websites.
• Assist agents with using office equipment, wifi, etc.
• Social media expert. Assist agents in setting up and using SM. Manage office SM accounts.
• Training coordinator. Own the office training calendar and ensure rooms are set up and torn down properly.
• Assist with all market center events; coordinate 3rd party vendor trainings and presentations.
• Attend leadership meetings and update staff with on-boarding pipelines.
• Assist the Team Leader with recruiting new agents.

Requirements:

• Extraordinary people skills; able to work with a wide range of personality types and always have a positive outlook.
• Goal setting, planning, and accountability skills.
• Comfortable with making phone calls, establishing connections, and communicating KW value.
• High level of knowledge and comfort working with software such as: Microsoft office suite, Google Apps, CRMs, most social media platforms.
• Comfortable with Windows, IOS, and Android operating systems.
• Ease of learning and working with new technology/software/apps.
• Knowledge of real estate practices (contracts, lead generation, agent business, sales cycle, etc.).
• IL broker license highly desirable, but not required.
• Prior knowledge of KW systems and tools highly desirable, but not required.
• Can do attitude and willingness to take on any task.

MORE DETAILED DESCRIPTION

Agent Onboarding

• Completes and oversees all aspects of the agent onboarding procedure. Completes sign on packet and processes necessary documents when a new associate joins
• Makes ongoing updates to all agent files
• Schedules and performs agent office orientation including technology training in groups and 1:1 as needed
• Provides agents the information to order business cards, name badges, signs, etc.
• Assists agents Command and Scott LeRoy or any other account set ups as needed.
• Assists associates with printer drivers and wi-fi connection
• Present associates with their First 100 day agent plan and coordinates a meeting with Productivity Coach for all non-capping associates
• Is well versed in all CGI tools and introduces them to agents at orientation.
• Attends stand up meetings.
• Coordinates office set-up, phones, computer lines, printer drivers, desks, etc.
• Emails office announcements and social media announcements for new agents
• Assists Experienced Agents in transition according to Mega Agent Transition plan. Handles time table for ordering signs, cards, marketing materials etc.

Coordinates Training Classes and Agent to Leadership Support

• Creates and distributes monthly training calendar no later than the 20th of the month for the upcoming month
• Adds all classes with descriptions to the online MC Intranet training calendars
• Is a support system and go to for agents in the market center
• Ensures materials are ready for classes including instructor materials and handouts
• Confirms instructors upon creating calendar as well as day before class
• Organizes training room, PowerPoints, video, etc for classes, Team Meetings and ALC meetings
• Maintains inventory of training sign-in sheets and evaluations
• Maintains relationships with current sponsors while cultivating new sponsors for Team Meetings, special events, etc.
• Oversees BOLD participation and registrations each time it is offered
• Updates and creates flyers from MLMS for leadership team members

Monthly Meetings/Awards/Special Events

• Creates Team Meeting PowerPoint
• Coordinates and sets up room and gets all materials printed and ready in the room prior to meeting starting. Ensure all equipment is working properly.
• Prepares Ignite classrooms with materials for instructors and students
• Coordinates special events (training / social), including obtaining sponsors
• Oversees production of certificates/awards for top achievers
• Oversees the production and carrying out of special contests and events
• Creates and posts updates for social networks (Facebook, Twitter, LinkedIn, etc.)
• Sends out and posts all change notices for classes and events
• Assists in the exit interview process and processes all necessary separation documents

Other

• Learns all procedures of the Front desk including scheduling appointments, distributing mail and answering phones
• Working knowledge and instruction of all technical tasks, including office computer upgrades, drivers, Command, wireless connection, basic computer use, etc.
• Troubleshoot technical issues prior to calling tech support company.
• Participates in 66 day challenge to stay on top of needs, teach and learn new tools coming out.
• Oversees the Holding Company and processes all necessary file documents
• All other duties as assigned

Skills Needed

• Positive attitude
• Great verbal and communication skills
• Neat, clean, professional appearance
• Customer Service/People skills and experience
• Phone skills and experience
• High Level Technology expertise including Excel, Word, Publisher, PowerPoint, Google Docs, Google Calendar, Google Drive, ability to learn other software
• Real Estate knowledge – sales, contracts, negotiations, marketing, online marketing

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Kennewick, WA 99336: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.