At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

The Director, Clinical/Vocational & Vendor Management is responsible defining, developing, implementing and leading all aspects of the Clinical and Vocational services for the claims organization. Effectively manage the performance of clinical care and vocational rehabilitation managers and programs ensuring quality, effectiveness, efficiency and service delivery. Collaborate with claims leadership, internal and external business partners to achieve business objectives and impact business results. Promote a culture that values return to work and develop programs to support and facilitate return to work.

KEY RESPONSIBILITIES:

• Responsible for the overall leadership and performance of the clinical and vocational teams including, but not limited to, maintaining internal customer service metrics and report quality
• Collaborate with other members of the claims leadership team to identify gaps and continuous improvement opportunities.
• Supporting and executing claim management initiatives that positively impact business results
• Review, revise, and/or create best practices for the clinical and vocational team to ensure a consistent work product across team members
• Anticipates future trends and challenges, developing and implementing strategies to address opportunities.
• Participate in ad-hoc projects, such as Return to Work (RTW) and OneAmerica Ways of Operations initiatives, that strive to meet and exceed business expectations
• Liaise with the Vendor Management department to ensure vendor contracts utilized by the claims department are current

QUALIFICATIONS & REQUIREMENTS:

• B.S. in Business, Nursing, Vocational Rehabilitation, or related field
• Certified Rehabilitation Counselor (CRC), Registered Nurse (RN), Certified Case Manager (CCM) or Certified Leave Management Professional (CLMP)
• Minimum of five years demonstrated leadership/management experience, preferably in medical/vocational STD/LTD disability arena.
• Demonstrated knowledge of clinical management and rehabilitation processes, disability insurance policies, legal issues and resources.
• Thoroughly understands the claims process to support the successful management of OA’s philosophy.
• Strong operational orientation.

Salary Band: 07A

This selected candidate will be expected to work Hybrid in Portland, ME. The candidate will also be expected to physically return to the office in CA, WI, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.