As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream’s brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines, including VerityStream, scheduling and capacity management apps, and more. We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?

• A collaborative work environment
• A mission-oriented mindset
• Work-from-home flexibility
• A chance to grow your career

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

The Team You Will Be Supporting:

At HealthStream we provide healthcare organizations:

• Transformative credentialing
• Enrollment
• Privileging
• Evaluation solutions

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Job Description

Your Role As a HealthStreamer

The Director, Client Sales – Continuum, will be responsible for leading a team of Account Manager that are responsible for managing existing Continuum clients, maintaining/increasing ARR thru renewals and upselling additional HealthStream solutions. In this role, the Director, Client Team – Continuum, will be responsible for all managerial responsibilities to ensure optimum performance of the sales team including defining and implementing strategic account management and sales planning, achieving sales and ARR goals, data analysis, and meeting with key clients.

Essential Duties and Responsibilities

Strategic

• Develop and implement strategic sales plans to accommodate corporate goals.

Operational

• Direct sales forecasting activities (weekly, monthly, and quarterly) and set team and individual performance goals.
• Prepare data and analysis of individual sales/team performance and results.
• Develop and update territory plans, manage pipeline in CRM system, update plans and pipeline, support sales leadership in strategy formulation, and present plans / pipeline to sales leadership effectively and succinctly.
• Work with Finance to ensure clients are current on invoicing (collections efforts).
• Work with Operations and Customer Support to ensure client needs are being met and handled to their fullest extent.

Management

• Manage team thru training and performance evaluations for development and growth.
• Plan, schedule and coordinate weekly, monthly, quarterly and annual team meetings as well as hold consistent 1:1 meetings that reinforce progress and growth.
• Travel with staff to meet clients and provide first hand sales feedback.
• Undertake personal and professional development opportunities that include developing and maintaining outstanding product knowledge, building deep expertise in healthcare trends, and continuing to enhance skills and abilities such as communication, presentation, negotiations, and teamwork.

Miscellaneous

• Direct sales team in response to request for proposals, support quality RFI/FRP response strategy, and monitor pricing strategies.
• Assist in the negotiation and closing of business including negotiating contract terms, secure commitment and signature, processing contracts in contract management system, and effectively transitioning client to the implementation phase to ensure long-term customer success.
• Monitor Competitive products
• Work cross-functionally with Marketing, Product and Project Managers to create value-added customer solutions aligned with our vision, business principles, and values.

What You Will Need to Be Successful

Education, Experience, and Knowledge Required

• Bachelor’s degree in related area, BA or BS; MBA preferred OR equivalent experience in lieu of education
• 7+ years selling software solutions into healthcare markets, with experience in non-acute and post-acute care settings.
• 2+ years leading teams of 5 or more Account Managers.
• Proven track record of exceeding sales goals in a management capacity.
• Sales and client management experience in a technology company.
• Deep knowledge of healthcare industry, including buying cycles, key trends, value propositions, and critical success criteria.
• Excellent customer service and communication skills (both verbal and written)
• Strong presentation skills and executive presence.
• Strategic mindset, strong business acumen, and effective negotiation skills.
• Multi-task oriented; works with a sense of urgency and a desire for excellence in performance.
• Enthusiasm and initiative, and ability to operate independently with limited oversight.
• Ability to travel 25 – 40%.

Skills and Abilities Required

• Solid computer skills- Office Suite
• Knowledge with CRM tools such as Salesforce
• Use of online demonstration tools (I.e. WebEx)
• Excellent written and verbal communication skills
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be accountable for his/her own success and lead by example so that direct reports are equally accountable for their own success.
• Highly analytical and able to make data based decisions to ensure a successful strategic plan.
• Ability to mobilize others to fulfill the vision.
• Ability to lead in a team selling environment.
• Ability to communicate well with all levels of personnel.

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!