Job description

** This is a 1099 contract to a permanent role.**

There will be a 6 month trial period at $30 per hour. After 6 months, if both sides agree, the role will transition to a W2 role with full benefits.

Senior Deskside Engineer Desktop, Laptop, Server

We seek an experienced Desktop Support Engineer who can provide onsite, maintenance, and support services in a highly demanding environment. The successful candidate will have at least 5 years of experience delivering these services in a large corporate environment and a track record of exceptional customer service.

General Requirements:

• Must have delivered deskside support within a large corporate environment for a minimum of 5+ years
• Possess a wide range of technical skills including client, server, software deployment, email application knowledge.
• Troubleshooting and resolving hardware, O/S, and software issues.
• HP Desktop Laptop experience
• Imaging / Reimaging computers/hard drives.
• Provide Installations, Moves, Additions, Changes, and Decommissioning of end-user equipment.
• Provide face-to-face customer support as well as telephone support for remote users.
• Ongoing maintenance tasks on the companys desktop environment.
• Highly professional with excellent communication skills, professional attitude, and the flexibility to work out of hours if needed.
• Ability to understand and adhere to all company policies, work without supervision, and can listen and take direction.
• Dealing with 3rd parties and OEMs if required.
• Highly technical with experience in Audio Visual is preferred.
• Experience working with Service Now or Remedy ticketing system
• This is a Team Lead position supporting the local team manager.

Preferred Experience/Qualifications:

• Must be a detail-oriented and self-motivating problem solver.
• Consistently able to provide excellent customer support to the entire staff, representing a variety of personalities and management levels.
• Strong Break Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices.
• Broad experience in IT with a basic understanding of Networks, Servers, and Telecoms.
• Experience including remote control of PCs and video conferencing knowledge.
• A+ certification or MS foundations Certification

Pay: $30.00 per hour

Hours: Mon - Fri 8 am - 5 pm

6-month contract / 1099 contractor position - MOVING to a W2 with full benefits after 6 months.

Immediate start pending successful interview and relevant checks.

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