Job description

ONSITE DSS Field Service Support
Delhi in Delaware County, Iowa 52223
Contract

Role and Responsibilities

Field Services operations provides onsite support for the installation, troubleshooting and maintenance of onsite IT systems that cannot be done remotely. FSO works onsite to resolve issues where either a physical presence, advance technical skills or local knowledge is needed to complete the task. Roles and responsibilities include, but are not limited to:

· Queue Management – Work within established Service Level Agreements (SLA) to ensure a timely response to support issues. Follow established escalation process if needed.

· Record all events/problems and their resolution in SNOW, including proper documentation and updates.

· Collaborate in the FSO knowledge repository.

· Assist in Hardware asset management.

· Install/reinstall image, rebuild laptops/desktops.

· Install, configure and/or update authorized software or firmware as per authorized standards

· Warranty support for desktop and laptops.

· Follow company protocol in the disposal management.

· Diagnose and resolve incidents and problems with equipment and software.

· Smart hands and feet support for network, servers or other site-specific hardware or software. To include racking and assembling hardware as directed.

· Managing 3rd party onsite vendors on behalf of customer to ensure work is being completed correctly such as cabling or printer repair.

· Assist in the technology refresh process and in-flight projects.

· Assist in Crisis response activities.

· Willingness to learn and support new technology.

· Assist with hand-on training of new hires.

· Follow company logical and physical security protocol, to minimize risk to customer and company.

· Follow authorized workflow.

· Provide VIP/Executive support as outlines by customer.

· And other authorized task that fall within the work scope.

Required knowledge and abilities:

· 2+ years of experience in a help desk/deskside role,

· 2 years of Windows 10 experience, MSOffice.

· Flexible work schedule to include weekends and overtime as required.

· Experience troubleshooting PC hardware and software (MAC knowledge a plus).

· Experience with Active Directory and SCCM.

· Basic networking experience.

· Ability to multitask and work in a fast pace work environment,

· Excellent organization skills and attention to details,

· Ability and willingness to work in a collaborative team environment,

· Ability and willingness to learn new technology and software.

· Ability to lift 50 lbs.

· Ability to operate or learn to operate scissor lifts and boom trucks to access elevated network equipment.

· Excellent customer service skills.

Job Type: Contract

Salary: $20.00 per hour

Ability to commute/relocate:

• Delhi, IA 52223: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Active Directory: 2 years (Preferred)
• Windows: 4 years (Preferred)
• Software troubleshooting: 1 year (Preferred)

Work Location: One location

caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.