Description/Job Summary

The Pinnacle Bank Support Center, located in Gretna NE, is looking for employees that enjoy a fast-paced challenging job that entails problem solving, excel, workflows and various software programs. Strong communication and team-work skills are important. The Support Center uses, phone, email and Teams for communication between staff members and our customers (branch staff.)

This is a M-F position with rotating 8-5 and 9-6 shifts.

Responsibilities/Duties

• Help complete exception resolution processing.
• Process Garnishments & Levies.
• File maintenance validation.
• Research & subpoenas.
• Mobile deposit review.
• Work with the branches in regards to their backroom operations.
• Other duties as assigned by management.
• Regular and reliable attendance.

Preferred Skills

• Ability to operate a PC with keyboard accuracy and speed.
• Ability to provide good customer service and telephone courtesy.
• Ability to demonstrate accuracy and efficiency in a fast-paced environment.
• Ability to work under pressure meeting critical deadlines and have multitask abilities.

Preferred Experience

• Knowledge of Fiserv preferred.
• Knowledge of windows based programs.
• Accounting and bank experience preferred.

Required Education

• High School or equivalent

Details

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:

• 8 paid holidays
• 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.
• New employees will receive 12 hours of paid sick time upon their hire date
• After five years, 22 PTO days each year
• Health, dental, prescription drug card, vision, and voluntary life insurance plans
• Health Savings Account with employer contributions
• Flexible medical and dependent care spending plans
• Parental Leave after one year of full time employment
• 401K plan after 3 months and start of next quarter with employer contributions and profit sharing
• Free checking account and basic printed checks
• Free safe deposit box
• $15,000 group term life insurance
• Long term disability insurance
• Employee Assistance Program
• Educational Assistance