Your primary KPI in this position is to deliver in full on time completion of all jobs assigned to you. You are responsible for ensuring proper, timely setup of all work orders for the company in compliance with generally accepted expectations. The Account Administrators second KPI is job level accuracy of selections to generate purchase orders that are tracked for timely delivery to complete work orders. By mastering these skills the successful Account Administrator produces complete work orders within the schedule timeline for the installation team.

A successful Account Administrator is a trustworthy professional with outstanding record-keeping and analytical abilities. The chosen candidate will demonstrate excellent organizational and problem-solving skills, as well as the ability to work independently to achieve the desired results.

Salary $39,000 - $42,000

JOB DUTIES
Ensure all assigned jobs are completed on time and in full to over 98% compliance. (DIFOT)
Know, understand and ensure compliance to scope of work for each customer.
Ensure the work order schedule is up to date in regard to the builder requirements.
Verify accuracy of incoming customer purchase orders and works with sales and customer contacts to make corrections when necessary.
Ensures proper RFMS set up to include amounts of materials, builder specific set materials, labor and billing lines.
Ensuring that install teams are clear and understand the expectations with detailed instruction in the work orders.
Hold self and work output to high levels of expectations.
Ensure that all installation crews have all items needed to complete the install within DIFOT expectation. Work with Internal Operations Setup Manager and Sales Manager as needed to solve problems.
Responsible for being product level experts in all products the company installs.
Monitor and update status in Schedule daily.
Communicate and develop working relationship with customer representatives and delegates.
Create and maintain working file on units.
Perform other tasks as assigned.

Education:
Bachelors degree in relevant field preferred.

Experience:
Normally requires a minimum of 5 years experience in a similar role in lieu of formal education.

Skills:
Flexible and transparent planning
Possess emotional intelligence
Outstanding organizational and problem-solving skills and attention to detail.
Excellent verbal and written communication and leadership abilities.
Excellent computer skills with proficiency in Microsoft Office applications including Excel.
Foresight into Risk Management
Able to multi-task and work independently
Entrepreneurial qualities
Communicates effectively
Perpetual learner
Ability to evaluate and make decisions
Ability to close out the job
Enthusiasm while on the job

EFFORT FACTORS
Physical Demands
Requires frequent sitting for prolonged periods of time.
Frequently requires use of hands, arms, and fingers to control computer equipment
Frequently requires visual exposure to computer monitors and LED lights.
Occasionally requires standing, walking, bending, squatting or climbing a stool/ladder
Occasionally requires lifting and/or moving equipment <50lbs

Mental Demands
Must be mentally adaptable and flexible to deal with a variety of people and changing priorities
Must be able to handle the pressure of working longer than scheduled if deadlines need to be met.
Must be able to determine root cause errors and resolve these sometimes complex issues despite ambiguities
Must be able to process and analyze bids and custom estimates and problem solve independently to complete the job on time.
Must be able to communicate in a professional manner with clarity and brevity.

WORKING CONDITIONS

The Account Administrator will at times be required to work a varied schedule that includes working unusual hours of the day, split shifts, longer than normal workdays, weekends and early start and/or late finish times.

The Account Administrator generally works in an office setting environment. The Account Administrator may occasionally be exposed to unusual odors, or excessive noise, or health hazards or temperature extremes; in which case, proper precautions will be taken to protect the employee.

Spraggins Incorporated maintains a Drug Free Workplace in compliance with the federally mandated Drug Free Workplace Act. Be advised that some Spraggins Incorporated positions require pre-employment drug and alcohol screening as a condition of employment.

Spraggins Incorporated maintains a smoke-free work environment. Smoking is not permitted in any Company facility or vehicle at any time.

In seeking to provide a safe work environment for all staff, Spraggins Incorporated maintains a violence-free work environment. Any type of violent behavior committed by or against staff members will not be tolerated. The Estimator is expected to conduct themselves in a professional manner and in accordance with the Code of Conduct. Intimidating, threatening or violent behavior against other Spraggins staff, vendors, clients, or property, whether committed by supervisors, non-supervisory staff, or non-employees, during work or off-duty hours, will not be tolerated.