Job description

***Direct applicants only - no recruiters, please***

***Email applicants only - please do not call our home offices***

About the role

LDI MAP, LLC dba IJOIN is a growing fintech company dedicated to building innovative software solutions for the 401(k)/retirement industry. In the Customer Support Specialist role, you’ll be responsible for ensuring the successful implementation of iJoin's suite of products. This is an entry-level position with huge growth potential inside of a young, but rapidly expanding company.

For more information about our company, visit our corporate site at: https://www.ijoinsuccess.com

Responsibilities and Duties

• Serve as a primary technical support contact for the iJoin suite of products.
• Ensure post-sale customer success in the deployment and proliferation of the iJoin Participant, Advisor, and Administrator facing solutions.
• Develop and maintain content for the iJoin technical support site and supplemental materials to ensure optimal user-friendliness and effectiveness. This includes drafting of help topics and organization of site content.
• Occasionally assist the software development team troubleshoot technical issues that arise from the field.
• This role has the potential to grow into a team management position as dictated by company growth.

Skills and attributes needed

• This position requires a self-starter mentality comfortable working independently as well as with a team.
• Demonstrated prior success providing technical support to customers within the benefits administration and/or fintech industries is a huge plus.
• Capacity to coordinate and manage multiple tasks at any given time.
• Maintain strong client relationships with a high client satisfaction/retention rate.
• Excellent written and verbal communication skills.
• Excellent organizational skills.
• Strong technical acumen with solid troubleshooting skills.
• Good interpersonal and communication skills: verbal, listening and written.
• This is a fully remote position. An ability to work from home effectively is an absolute must.

Benefits

• Competitive salary and healthcare package
• 401(k) with company contributions
• Fun environment where you can make an impact and help shape the future direction of a growing company
• Work from home!

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Remote

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