COMPASS Helps Individuals and Families build better lives and a stronger community

Customer Support Specialist, Crisis Unit – Warren, OH

Salary $: Full Time with comprehensive benefits package. Competitive salary based on

experience.

Shift: Schedule consists of day turn shift Monday- Friday

Position Responsibilities:

• Manages phone night ring on/off.
• Greets visitors and persons served in the lobby area and advises appropriate staff of appointment arrivals/cancellations.
• Check in clients using electronic client record system.
• Answer the telephone and respond to caller requests in a professional and courteous manner.
• Provides clerical support, which may include typing and photocopying, to training staff, as needed.
• Forwards incoming fax messages to applicable staff.
• Provides a variety of tasks and assignments in support of all Crisis Unit team members
• Admissions.
• Billing of bed days.
• Title XX determinations.
• Monthly reconciliation of all of the above.
• Maintain attendance sheets.
• Provide assistance where needed in the maintenance of Client Case Files and records.
• Set up and maintenance of client case files in the Credible EHR system
• Completion of monthly ICR reviews.
• Monitoring of client charts which includes making sure case control policy is followed.
• Assists with the closing charts upon discharge and assuring accuracy and completion of charts according to OMHAS and Medicaid standards
• Respond to third party requests for information in accordance with HIPPA regulations
• Ensure storage and disposal of records according to agency policies

• Professional and effective communication with clients, families/significant others, internal and external service providers, and other concerned members of the community.
• Facilitate activity group

Qualifications:

• High school diploma.
• Business office skills certification is preferred.
• Prefer two years of experience in administrative/clerical duties.
• Must be familiar with Microsoft Outlook/Word/Excel and possess the ability to perform typing and data entry tasks with speed and accuracy.
• Must have experience with multiple phone lines, standard office equipment, filing and customer

Benefits:

• Health insurance, Vision insurance, Dental Insurance
• Life Insurance and Disability Insurance
• Optional accident, critical illness and extended stay hospitalization benefits
• Health Reimbursement and Health savings account
• Generous Paid time off
• Paid Holidays
• Referral program
• 401(k) with employer match

Miscellaneous requirements: Criminal background check; Pre-employment drug screen; Clear driving record; TB test, First Aid/CPR Certification; Strong social, communication and written skills. Must have the ability to develop rapport and be perceived by clients and staff as approachable. Ability to multi-task; while maintaining accuracy and organization. Have a working knowledge of basic to intermediate electronic health records systems is preferred.

NON-Exempt: Eligible for overtime

AN EQUAL OPPORTUNITY EMPLOYER - SERVICE PROVIDED THROUGH AFFIRMATIVE ACTION

EOE-M/F/H including persons with disabilities and veteran

INDOPJ