SYKES keeps up with the virtual progress, which means that we implement the complete application process via video conference! All you need to take part is a PC or laptop, a headset, and an internet connection.

For Home Office we are currently looking for Finnish speaking support agents.

YOUR TASKS:

You advise our Finnish speaking customers via phone and email and increase customer satisfaction by solving requests promptly and competently.

WE OFFER:

Fulltime employees receive:

• Fixed salary of 1812€ / month gross until October and then 2080€
• Language bonus of 300€ / month
• performance bonus of up to 300€ / month
• Various options for contracts – 20 to 40 hours a week
• You will take part in a professional, paid training prior to starting your work
• You can enjoy 25 paid vacation days annually
• We offer you opportunities for advancement within the company or project
• Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
• 50€ / month to cover your internet/electricity bills for working from home

YOU OFFER:

• Fluency in Finnish and English
• Commercial and technical affinity regarding the internet and phone calls
• PC literacy
• Previous customer service experience preferable
• Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines
• You enjoy learning and adopt knowledge easily
• You are empathetic and socially competent

REQUIREMENTS FOR YOUR WORKPLACE:

• A broadband connection (DSL, VDSL or cable connection)
• An Internet connection with the speed of 16 Mbits/s downstream and 1 Mbit/s upstream
• Your computer needs to be directly connected to a router. It needs to support NAT (Network Address Translation), provide a firewall component, and must be connected to the home network by IPv4
• A separate, quiet and background noise-free room
• Comfortable and ergonomic furniture

… if you answered YES to all questions, then we want you!

We are looking forward to your application!

People from various backgrounds are welcome at SYKES!

SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.

Learn, Lead & Grow at Sitel Group®!

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.