Customer Success Agent (Full-Time) - Join Our Dynamic Team!
Location: Downtown Sarasota, FL

Salary: $18-$20 per hour, plus bonus and incentives

Do you have a passion for helping people? Are you seeking a fulfilling career in a company with a lively and supportive work culture? Look no further! Signature Medicare Solutions, one of South Florida's fastest-growing Medicare agencies, is hiring multiple full-time Customer Success Agents for our dynamic team.

Key Responsibilities:

• Provide exceptional customer service to our clients, ensuring they receive the best possible support with their Medicare plans
• Communicate effectively with clients via phone, email, and chat to address their needs and concerns
• Work closely with team members to ensure a seamless customer experience
• Stay up-to-date on industry trends and regulations to best serve our clients
• Contribute to a positive work environment, embracing our company's energetic and supportive culture

Preferred Qualifications:

• Health/Life insurance license or related experience is a plus, but not required; we are willing to sponsor licensing and training for the right candidates
• Strong interpersonal and communication skills
• Problem-solving ability and a customer-centric mindset
• Team player with a positive attitude
• Reliable and adaptable, able to handle a fast-paced work environment

What We Offer:

• Full-time, in-office position with 40 hours per week
• Competitive salary, bonus, and incentives
• Opportunities for growth and advancement within the company
• Comprehensive training and support to ensure your success
• A lively and engaging work culture that makes insurance enjoyable

Ready to make a difference in our clients' lives and grow your career with Signature Medicare Solutions? Apply now to join our amazing team in Downtown Sarasota, and let's make insurance fun together!

Duties:

• Make outbound calls to current clients to ensure the continued success as a Signature client.
• Field incoming calls from existing clients
• Provide assistance to members and/or providers regarding accounts
• Document all activities and keep an organized ledger of calls
• Process written customer correspondence
• Work with other departments on projects and tasks
• Maintain performance and quality standards based on established metrics and turn around times
• Improve overall Customer retention and Satisfaction
• Drive Google reviews and Referrals