Cox Prosight is driving innovation in the Real-time Location Systems market by developing and commercializing IoT solutions for a diverse set of customers in target verticals such as healthcare and education. You'll be part of the Operations team, working with a dynamic team of professional entrepreneurs passionate about solving customer needs using disruptive technologies. We are looking for a data-driven leader who thrives in a dynamic, fast-paced, and innovative environment, where you will lead the customer success operations for Cox Prosight. As Customer Success Manager, you will be the face of Cox Prosight to our customers. This includes coordinating with the product & technology team to ensure solution health, working closely with customers to drive solution usage, and building executive-level relationships to grow accounts. The Customer Success Manager provides that the team can wow customers and deliver groundbreaking solutions that solve real challenges. This position reports to the Director of Operations for Cox Prosight.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS :

• Demonstrates relentless passion and drive to understand customers' needs, objectives, and value drivers by conducting proactive customer and data analyses.
• Defines and uses metrics and data to ensure customers with different use cases optimize the benefits, cost savings, and effectiveness of the Cox Prosight solutions purchased.
• Serves as the voice of the customer within the Cox Prosight team. Works and partners across functions to ensure successful customer deployment, adoption, and renewal.
• Engages proactively with customers to anticipate and offer data-driven solutions and enhancements that are appropriate and beneficial to their business success.
• Acts as a subject matter expert to engage customers in productive conversations around the hospital and other industry-critical workflows and business challenges.
• Secures, synthesizes and analyzes solution data to drive actionable customer insights while building a clear business case and return on investment model.
• Delights and grows the customer by meeting or exceeding Cox Prosight customer support expectations.
• Comfortable working autonomously in differing and varying work environments (office, home office, field office, partner site, customer site, and tradeshows.)
• Natural curiosity and tendency to question the status quo combined with proven solid analytical and problem-solving skills.
  

• Expected to travel up to 40% of the time.
  

QUALIFICATIONS AND EXPERIENCE:

Minimum

• Bachelor's degree in a related discipline (Engineering) and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 10 years' experience in a related field
• Experience in the IoT, RTLS, or Building Automation industry
• Ability to deliver sales presentations in person or virtually
  

Preferred

• Experience in Controls and Device Automation industry
• Experience working with geographically dispersed teams
• Experience with New Product commercialization
• Knowledge of workflow in hospital systems
• Knowledge of Product Management practices and proficiency in Microsoft Office, including MS Project and Visio
  

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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