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About ClimateAi

ClimateAi is on a mission to accelerate climate resilience in supply chains. The company launched the first of its kind Enterprise Climate Platform to help agriculture supply chains adapt to climate change and improve global food security. ClimateAi is a fast-growing, Series-A climate tech company looking for passionate individuals who can contribute to solutions for the most important issue of our generation – adapting to climate change. Everyone at ClimateAi is driven by a united drive to tackle climate change through adaptation and share in the upside – environmentally, socially and economically – of being a first mover and innovator in the climate-adaptation space. ClimateAi strives to foster a culture of truth and transparency, where feedback is considered an opportunity for us to contribute to each other’s personal and professional growth. We recognize the value of diversity and are an equal opportunity employer

About the Role

We’re looking for a smart, passionate, team-oriented Customer Success Associate to support and help build our Customer Success team, as well as support the growth of key accounts. This person’s primary focus will be on delivering value to our customers: onboarding them to our technology platform, helping them use our tools to unlock value, and playbacking their needs to our product team. Our future growth depends on scaling with our current customer relationships and through their supply chains – as a Customer Success Associate, you will be a key part of driving this growth. As our products are constantly evolving and serving new use cases, we are seeking an adaptable individual who learns quickly, excels at problem solving, and is adept at finding creative ways to deliver value for customers no matter what. For these reasons, while we are open to any experience that fits the role, we have a preference for those with prior experience in a start-up, management consulting, or another fast-paced, highly analytical environment. Role Responsibilities

• Direct ownership of key customer relationships / accounts
• Accountability for renewal, expansion, and overall customer account health
• Coordinate cross-functionally to ensure delivery for the customer
• Represent the “voice of customer” in product design and roadmap discussions, working with our engineering team to design new features
• Build the Customer Success function: define and drive processes that will enable us scale
• Support business development efforts where relevant
• Grow with us: future opportunities to take on more responsibilities as our company and needs grow

Preferred Qualifications:

• 2+ years experience in customer / relationship management, with preference for a start-up, management consulting, or another fast-paced, highly analytical environment.
• Strong written and verbal communication skills, capable of adapting styles to different audiences – from CEOs to climate scientists
• Problem solver – always able to find a solution for customers in any context
• A good listener: able to hear and understand the customer need and the different perspectives of relevant stakeholders
• Experience managing fast paced projects, adapting and re-prioritizing as circumstances change
• Experience in climate, supply chain, data science, or Food & Agriculture is a plus
• Most importantly, a passion for working to help address the issue of climate change

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: San Francisco Bay Area, CA or remote in the US or Canada

Compensation: Aligned with the best standards of the city you will be working from, commensurate with experience. Expected base salary range will be from $80,000 – $125,000 USD (with potential for additional performance bonus).

Added Benefits*:

• A premium health insurance (80% of employee cost, and 50% of dependents costs covered by ClimateAi)
• Long and short-term disability coverages (60% of pay, up to $10K)
• Unlimited vacation
• Generous sick leave policy
• Parental leave
• 401K plan
• $250 Semi annual work from home budget
• $2000 Annual personal education budget
• $2000 To purchase the laptop of your choice – pick your favorite from your preferred store

*Each employee benefit plan is subject to change, including termination, at any time.

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