Customer Service Representative (CSR) - Primary Care
Job description
For a limited time MaineHealth is offering a $2000 sign on bonus for
Customer Service Representatives (CSRs):
- Eligible candidates are hired (offer accepted) into a Full or Part time CSR position.
Bonus amount prorated for Part time hires, per diem hires are ineligible. - Current MaineHealth member employees are ineligible;
former MaineHealth Members are ineligible until greater than 6 months separation from employment.
What we do here changes the world. Working together so our communities are the healthiest in America. That’s where you come in.
Once you join us you won't want to leave. We want to take care of the team that cares for our communities. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:
- Paid Time Off (PTO): The longer you stay, the more time off you’ll accrue!
- Life & Disability Insurance
- Paid Family Leave
- Tuition reimbursement
- Build your future with our awesome retirement/pension plan!
- Wellness programs that include: Health and well-being, employee assistance, financial and emotional well-being, healthy payback programs and much more!
How did we become recognized as one of America's Best Large Employers in 2022 by Forbes? It's simple: we believe in investing in our care team.
- You’re valued. In 2021 alone, MaineHealth invested over $100 million in compensation for our team.
- Your safety comes first. We prioritize the health and safety of all care team members, providing appropriate personal protective equipment, testing and access to additional wellness benefits.
- Your career matters. Learn and grow with MaineHealth through our training and education opportunities.
Position Summary:
The Customer Service Representative will answer the telephone in a friendly and courteous manner, schedule appointments, update patient information and overall general office duties.
Required Minimum Knowledge, Skills, and Abilities (KSAs):
- Education: Minimum High school diploma or general education degree (GED) preferred.
- License/Certifications: N/A
- Experience: Six months to one year medical office related experience and/or training preferred.
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.
- Ability to add and subtract two digit numbers. Ability to perform operations using units of American money and weight measurements, volume and distance.
- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Location: MaineHealth · Primary Care - Damariscotta
Schedule: Full Time, Day Shift, 40
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