Provides inside sales support, account and order management, order entry, invoicing, and quoting for the US Pipe Fabrication customers for the purpose of meeting the objectives of the company.

• Coordinates all assigned orders to include all tasks required to process and expedite the order accurately and timely and to insure customer satisfaction. This includes order entry, providing quotations, checking pricing, coordinating with other departments, notifying customers of shipment information, and assisting other Inside Sales Reps.
• Provides Sales Representatives and/or customers with pricing. Also provides all information necessary to meet customer inquiries, and works with customers to offer alternatives to help resolve problems, following up on quotes, orders and shipping dates. Follows up with sales representative or customer on each job to completion. Fax or email a copy of the quote to the sales representative
• Maintains and files all proper records related to customer inquiries, orders, and customer requests related to specific jobs.
• Sends job specifications and submittals to customers, communicates to customers and provides information requested.
• Complete quote logs for each quote entered over $5,000 and enter orders into Microsoft NAV, complete quality checklist
• Monitors, evaluates, and presents solutions to potential problem areas affecting Customer Service. Communicates with shop to determine issues and communicates same to customer
• Prepares customer complaints, records information, resolves customer conflicts and emergencies. Prepares and forwards preliminary paperwork for return of material. Complete return goods authorization for customers and fax to customers
• Assures compliance with policies, procedures, and regulations.
• Updates the work board for accuracy of current and future orders. Works with shop to determine delivery dates and following up on existing orders.
• Responsible to coordinate the work board with the branch manager or designate. Actively involved in production meetings to assure proper customer communications.
• Notify customers of order status, throughout the life of the order. Communicate with customers during the order fulfillment process. Contact customers after the order is processed and delivered to confirm the customer’s level of satisfaction on the order. Mails catalogs and other literature required by customers.
• Perform other duties as assigned.

Minimum high school graduate or equivalent. Some college or technical training is a plus. Must have at least 2 to 4 years of previous customer service experience in a fast paced and high volume call center environment. Previous customer service assignments in an industrial or manufacturing sales environment are preferred.

• Proven self-starter, motivated, and directed is required
• Professional behaviors in the workplace and on the phone is required
• Requires diligent presence in work area to be responsive to customer calls and e-mails
• Good patience and ability to deal with people.
• Strong ability to meet deadlines and manage information from multiple locations
• Strong attention to accuracy and detail
• Requires diligent presence in work area to be responsive to customer calls and e-mails.
• Knowledge and experience with telephone contact preferred.
• Good oral and written communication, interpersonal and persuasive skills.
• Must be a self-motivated, self-starter.
• Excellent oral and written communication skills and the ability to communicate on all levels.
• Excellent analytical and problem solving skills.
• Excellent ability to work with an organized and methodical approach.
• Ability to prioritize and manage multiple tasks/projects and meeting all required deadlines.
• Strong sense of urgency in meeting internal and external customer needs.
• Must have strong working knowledge of Microsoft Excel, Word, Outlook and PowerPoint software.