Job description
You might be interested in this Customer Service Representative position via Robert Half, if you like the idea of working in a dynamic, rapidly changing call center. Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. This could be the short-term contract / temporary to hire Customer Service Representative position you're looking for, if you can work in Foothill Ranch, California!Responsibilities
- Retrieve and oversee the sending of written business communications
- Handle incoming telephone calls
- By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers
- Offer friendly, accurate customer service in a timely fashion
- NetSuite experience
- Foundational knowledge in Receptionist Duties
- Proven knowledge of Microsoft Word
- Strong familiarity with data entry
- Solid understanding of customer service
- Expertise in order entry
- Well-founded grasp of Microsoft Excel
- Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
- Strong computer skills including customer database systems
- Excellent written, verbal and social communication skills highly desired
- 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
- Strong customer service and office administrative skills
- Enthusiastic attitude and an engaging businesslike approach
- Experience performing extensive research to resolve complex customer inquiries
- Proficiency with Microsoft office applications
- Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .
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