Want a chance to provide world class customer service with an exceptional outdoor brand?

Join our Team!

Johnson Outdoors Diving, home to SCUBAPRO, a global market leader in innovative diving products, creates amazing outdoor experiences. For 60 years, our exceptional gear has given people the opportunity to explore the amazing underwater world.

Check us out at www.scubapro.com or find us on Instagram, Twitter, Facebook, or YouTube.

As our Customer Service Representative, you will provide world-class support to our Dealers, Sales Reps, and end users for our SCUBAPRO brand. You will be responsible for internal sales support including order fulfillment, scheduling, product availability, pricing, and communications and support for our consumers.

If you love providing seamless service, resolving problems with calm and class, and want to be valued member of a best-and-class team that our customers rave about, get in touch with us today!

What you will do:

• Provide world-class support to customers and end-users in a fast-paced environment, via incoming phone, e-mails, faxes and online support.
• Handle dealer and consumer complaints in professional manner and in accordance with policy/procedure. All inquiries should receive a response within the same business day.
• Order Entry : Input and expedite dealer and consumer orders into computer database within 24 hours of receipt. CSR’s are responsible for all aspects of order accuracy including but not limited to address, terms, carrier, pricing/commissions, order status, and product availability. Monitor and provide accountability for order completion through daily reporting.
• Maintain address book database. Research and process credits and charge backs in a timely manner within policy and company procedures.
• General filing, department projects, and other duties as assigned by supervisor.

What you need to succeed:

• High school diploma or equivalent. Some college preferred.
• At least 1 year of previous customer service experience. Experience working in both a call-center environment and with end-users
• Ability to function, often under pressure, without continuous supervision.
• Ability to effectively solve problems.
• Computer literacy in Microsoft Office (Word, Excel, PowerPoint). Familiarity with JDE and Data Warehouse software systems a plus.
• Excellent verbal communication skills.
• Excellent organizational skills and great attention to detail.
• Scuba Diving experience or desire to learn is a plus.

A few pointers about our culture:

• Entrepreneurial spirit and innovation are in our bones! We authentically innovate trusted equipment that gets people out there.
• We are laser-focused on our consumers, and passionate about inspiring people to actively engage with the amazing awe of the outdoors again and again.
• We strive to create meaningful, healthy change in the world as individuals and as a family of brands.
• We value team members who are willing to wear many hats; who take personal initiative, anticipating what needs to be done, and figuring things out to make them happen; but who are also willing to ask for help, to assist others, and work together.

What you will receive:

• Find your work/life balance with generous holiday and vacation benefits, health insurance, wellness plans, and the possibility to work from home on Mondays and Fridays after training is complete.
• Share in the company’s success with our cash profit sharing and employee stock purchase plans.
• Further your career with training opportunities including our tuition assistance program.
• Plan for your future with our 401k with company match and deferred retirement contributions, Sons & Daughters Scholarship program, life and LTD insurance, and more.
• Learn to dive. Always wanted to try scuba diving, but never had the chance? We’ll pay for your open water certification.

Salary Range: $21.50 - $26.88/ hour

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)