Job description

glassybaby makes hand-blown glass with color and light for people who love to give kindness. Our mission is to provide hope and healing to people, animals and the planet. Three dollars of every purchase goes to variety of charities. Since 2001 over $13 Million has been donated to various charities around the world.

glassybaby every person's spirit giver off its own special light- personal, individual and unique, kind of like glassybaby. Each handblown glass votive is a work of art. As unique as the individual who chooses one, formed by eight hands, born in the USA, citizen of the work, each with its own name, one of a kind... like you.

Be the ambassador of glassybaby to the customer by providing excellent customer service to customers who contact glassybaby via phone, email or live chat.

Primary Duties:

• Answer glassybaby customer service phone line & live chat.
• Respond to voicemails left on the customer service line within 24 hours.
• Assist customers with their questions, issues, and orders.
• Respond to emails sent to the customer service email address within 24 hours.
• Manage FedEx claims & replacements
• Maintain a log of all incoming calls to the customer service line, note common and/or fixable problems, and alert relevant people.
• Help facilitate mail exchanges.
• Communicate with Customer Service Manager about customer inquiries as needed.
• Act as an amiable, informed, and helpful representative of glassybaby.
• Adjust to changed duties and schedule for holiday season.
• Assist other areas as needed (QC, Marketing)

requirements, qualifications, & skills

• high school diploma, GED or equivalent experience required
• Retail sales experience preferred
• professional, courteous, with clear verbal and written communication skills
• kind and courteous customer service skills
• proactive self-starter
• confident computer experience
• basic knowledge of excel, or equivalent program(s)

POSITION REPORTS TO: customer service manager

management reserves the right to change duties and responsibilities set forth herein at any time. This position outlines the basic tasks and requirements for the position noted. It is not comprehensive of all the job duties for the employee. In addition to the above each employee may be required to cross train for position(s) within the company from time to time.

exempt status – non-exempt-hourly

Starting Wage: 19.00/ hour

glassybaby offers a generous range of benefits including:

• Medical, Dental, Life Insurance and 401K
• Supplemental health care policies
• Paid time off based on Full-time and Part-time status

glassybaby, llc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, glassybaby complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.

glassybaby, llc expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of glassybaby employees to perform their job duties may result in discipline up to and including discharge.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Office

Work Location: One location

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