Customer Service Representative
Full Time
Landover, MD 20785
$600 - $800 a week
Posted
Job description
We are seeking a Customer Service Representative to join our team!
Qualifications
Responsibilities
- You will be responsible for helping customers by providing product and service information and signing up for a free cell phone service from Assurance Wireless (T-Mobile Company).
- This is a customer facing role focused on customer acquisition, retention and account management
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Qualifications
- Ability to build rapport with clients
- Excellent written and verbal communication skills
- Ability to prioritize and multitask
- Positive and professional demeanor
- Previous experience in customer service, sales, or other related fields
- Reliable transportation is a plus
Responsibilities
- You will be responsible for helping customers by providing product and service information and resolving technical issues
- This is a customer facing role focused on customer acquisition, retention and account management
- Handle customer inquiries and complaints
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
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