Job description
What you will do:
Under general direction and in conformance with Divisional policies, procedures and objectives, receives and processes moderately complex customer orders, inquiries and/or complaints covering items or products ordered. Serve as primary communications link between Original Equipment and Aftermarket customers, sales staff and other departments on inquires, order related issues, product information, credits and other issues pertaining to customers’ accounts via email, fax or phone.
How you will do it:
- Run customer order reports to proactively get orders shipped.
- Manage OEM customer accounts including daily shipping releases, creating shipping orders, coordinating with the production Control team.
- Process change orders, credits, and product return authorizations.
- Manage OE customer’s special orders.
- Coordinate Intercompany batteries shipments.
- Manage and cycle count dunnage (packaging administration).
- Be available for weekend work including in-office and working from home on assigned weekends, home wi-fi required, be available to cover other shifts as required.
- Assists customer with questions and issues.
- Cross train within customer service and production control department
- All other duties as assigned by the Customer Service Manager.
What we look for:
- Two years customer service experience in a manufacturing environment
- HS Degree or Equivalency Required, Associates or Bachelor’s degree preferred
- OEM or Tier-1 manufacturing experience preferred
- Ability to consistently deliver excellent customer service to both external and internal customers
- Excellent communication skills
- Good working knowledge of Excel and Word
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Who we are
Clarios is the global leader in advanced, low-voltage battery technologies for mobility. We power progress through ever-smarter solutions for virtually every kind of vehicle. With 16,000 employees in over 140 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous ESG focus – advancing best-in-class sustainability practices and advocating for them across our industry. We recover, recycle and reuse up to 99% of our battery materials. Clarios is a Brookfield portfolio company.
To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email Special.Accommodations@Clarios.com.
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