Job description
Title: Customer Service Representative.
Location: Township, NJ
Duration: 06 months. (Possible to extension)
Job Description:
Responsibilities:
QUALIFICATIONS:
Location: Township, NJ
Duration: 06 months. (Possible to extension)
Job Description:
Responsibilities:
- Provide superior customer service to all internal/external business partners
- Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner
- Responsible for the issuance of personal insurance new business, endorsements and renewal policies
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems
- Maintain basic knowledge of P&C (Property and Casualty) principals and company products while following basic underwriting guidelines
- Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries
- Maintain established levels of productivity and quality standards within a fast paced environment. Process assigned work within the established timeframes
QUALIFICATIONS:
- Strong customer service skills including oral and written communication
- Some experience in a customer service environment preferred
- Knowledge of customer service principles and practices
- Property and Casualty experience is preferred
- Ability to handle multiple priorities within strict time constraints.
- Excellent collaboration skills
- Possesses the ability to work independently and in a team environment to complete assignments in a timely manner
- Demonstrate commitment to team and departmental goals
- Ability to make informed decisions, achieving the appropriate results
- Excellent data entry skills are required.
- Demonstrated knowledge of MS Office systems
- Ability to work any shift between the hours of 8am and 6pm EST, M-F based on business need
- Prior insurance experience is a plus
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