Job description

• 80 hrs. of PTO and 10 paid holidays once hired on permanently
• Benefits offered after 30 days of being hired
• Opportunity to work for the largest internet retailer of wheelchairs, scooters, lift chairs, and other home medical equipment

• Answering incoming calls from customers and providing patient and friendly support
• Following up on Medicare and insurance billing paperwork and requests
• Focusing on building a long-term relationship with the customer by creatively solving problems while presenting a pleasant and supportive demeanor
• Working closely with our vendor partners to ensure that the appropriate equipment is ordered and delivered in a timely manner
• Diagnosing technical challenges and redirecting the call to appropriate support staff
• Providing timely, accurate, and friendly communications via phone, email, and live online chat
• Being an advocate for our customers while making good business decisions
• Reports to Director of Customer Service

• MUST HAVE experience with DME (Durable Medical Equipment) i.e. scooters, wheelchairs, & other mobility equipment
• Strong job tenure in past customer service positions
• 1-2 years phone customer service experience; e-commerce experience a plus
• Must have wired internet connection, not Wi-Fi. Must have a quiet, dedicated workspace where you can successfully work
• Bachelor's degree preferred
• Excellent phone and written communication skills
• Experience and comfort in navigating the internet
• Ability to adapt well to change and multi-task effectively
• Proficiency in assimilating information quickly
• Ability to communicate efficiently and clearly with customers, verbally or in writing
• Ability to multitask while providing exceptional customer service, support, and responsiveness

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