Job description

Our Vision: "Setting the standard for excellence on every project."

We are a high-end window and door replacement company – the elite product in the industry, and we offer our customers an elite signature service experience unlike any other. Because our product is the top of the line, (think the Ritz Carlton or Mercedes-Benz) our customers have high expectations that we want to meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should do their best to provide this type of experience for our homeowners.

We are very selective in our interview and hiring process to make sure we are hiring people with a sincere desire to make the customer happy. We are a luxury line product where people expect the best in everything we do and we don’t ever want to disappoint. If you have the proven ability to provide this type of world-class customer experience, please continue reading.

Also, we were awarded Top 10 Best Place to Work 2 years in a row by the Orlando Business Journal and Orlando Sentinel!

Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0

Summary

The Signature Service Manager is an integral part of our office’s operations team and company mission to provide homeowners with a world-class experience. The Signature Service Representatives not only processes all paperwork pertaining to their contract, permit, and homeowner’s association, but they also assist with scheduling appointments throughout the project, while maintaining constant, and diligent communication with our homeowners. The Signature Service Manager will establish expectations for Team Members to strive for, as well as provide leadership and guidance.

What You'll Get:

• Health, Dental, Vision, Life Insurance
• PTO & 6 Paid Holidays
• 401K
• Monday - Friday Schedule
• Aware Winning Company Culture

What You'll Be Doing:

• Provide support and motivation to the Signature Service Team for the flow of day-to-day operations by facilitating opportunities for a world-class experience.
• Provide and enforce department objectives, work schedules, policies, and procedures.
• Create and distribute reports to the Signature Service Team to monitor progress on key department metrics.
• Monitor the appearance, standards, and performance conducted by the Signature Service Team with an emphasis on training and teamwork.
• Provide weekly updates to the Internal Operations Manager on Signature Service Team goals.
• Hire and train new Signature Service Representatives.
• Respond to customer service issues in a timely manner.
• Attend Management meetings as directed.
• Provide excellent customer service support to homeowners from the point of Sale through Completion.
• Perform general office duties, answer telephone, determine nature of business for visitors, direct individuals to appropriate staff, facilitate resolutions, confirm scheduled visits, and supply information where knowledge of the overall operation is necessary.
• Maintain accurate record keeping of documents and communication regarding remodeling projects.
• Supervise a team of 5-10 employees.

What You'll Need:

• High school diploma or general education degree (GED)
• 2-3 years of computer experience
• 1-3 years of customer service experience
• Must be able to type 45 wpm accurately
• Must have exceptional written and verbal communication skills
• Must be able to solve problems and have a willingness to learn

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $48,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Orlando, FL 32810: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• Computer: 2 years (Required)

Work Location: In person

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