Job description

A freight forwarding company is seeking a Customer Service Clerk to joint their office in Lyndhurst, NJ. Must have 6+ months of prior freight forwarding or Import/Export operation experience, and have strong PC skills (Word, Excel, Outlook). This is a full-time position, non-exempt, with excellent benefits including 401K.

Customer Service Clerk Duties:

• Handles various phone calls and e-mails from customers and subcontractors
• Handles and resolves various complaints and claims from customers talking to the Supervisor / Manager depending on the difficulty
• Coordinates inquiries and orders from customers with warehousing operation employees
• Provides quotations to the customer and rates to other branches
• Tracks shipments and informs customers of shipment status
• Handles daily shipment arrangements such as scheduling a pick-up and deliveries, preparing documents related to warehousing operation, sending pre-alert document, tracing the shipment status, providing inquiring information with entry document
• Updates shipment status, provides quote, and prepares any necessary information and documents of import shipment
• Issues invoices to customers according to mutually agreed quotations
• Maintains customers’ steady billing cycle; monitors invoices status, reminds payment for outstanding invoices with supporting documents when needed
• Maintains selling rates and monitors/negotiates the costs/selling rates to achieve maximum profit with customer satisfaction

Customer Service Clerk Skills:

• 6+ months of freight forwarding or Import/Export operation experience
• A.A. degree preferred
• Proficient in MS Office suite, especially Excel, Word, and Outlook
• Strong communication skills (writing, speaking, and interpersonal communication)
• Customer service and client relation skills
• Able to work independently as well as collaboratively
• Able to work in a fast-paced work environment

Direct applicants only. We do not accept any resumes from any third-party organizations or other recruiters.

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Activ8 Recruitment & Solutions / Renaissance Resources Inc., has been one of the leading recruiting firms in North America when it comes to working with Japanese Businesses for over 20 years. Our services are based on the needs of our clients, and we connect them with qualified candidates in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, and Oil & Gas industries. With the recent expansion to California and the NYC/NJ area, our coastal offices have started working with clients in the Banking, Finance, and Entertainment Industries. We like to take the approach of working one on one with each of you to ensure that we have the best understanding of your background and what it is you are looking for in a career.

www.activ8usjp.com>>> Click "Job Seekers" to see more jobs!!!

We screen ALL Candidates to verify the validity of each applicant with criminal background / Social Security verification - some positions require drug screening and vehicle driving reports. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidate.

Job Type: Full-time

Pay: $48,000.00 - $50,000.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• No weekends

Ability to commute/relocate:

• Newark, NJ: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Freight Forwarding: 1 year (Required)
• Customer service: 1 year (Required)
• Microsoft Excel: 2 years (Required)

Work Location: In person

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