Customer Service Associate

Urbana, IL, USA Req #1727

Friday, March 3, 2023

ImpactLife is the exclusive provider of blood products and services to our partner hospitals in Illinois, Iowa, Missouri and Wisconsin. The blood center is based in Davenport, Iowa, where ImpactLife's testing, processing, and primary distribution center of blood components is located. ImpactLife is a not-for-profit 501(c)(3) organization.

Are you looking for an opportunity that makes a difference? Do you want to have an impact in your community? If you answered "yes", look no further. ImpactLife is looking for dedicated, motivated individuals who are interested in being an integral part of our Inventory Management and Distribution (IMD) team.

IMD Associates are responsible for communicating daily with our partner hospitals regarding inventory and patient needs, documenting orders, and preparing life-saving blood products for delivery to our hospital clients as well as emergency deliveries and restocking deliveries to other Impact Life locations.

Work Schedule:WED:12:00-5:00 THU:9:00-5:00FRI:9:00-5:00SAT:8:00-12:00,SUN:8:00-4:00 Every 3rdweekend On-Call (Must be able to report to office within 20 Mins when on call.)

Associate Responsibilities can include:

• Fulfill routine and emergency orders while following appropriate procedures ensuring accurate order entry and order fulfillment.
• Provide excellent customer service to clients.
• Maintain positive and professional communications.
• Assist hospital personnel with inquiries.
• Track and rotate inventory of blood products.
• Investigate and resolve customer concerns.

Qualifications:

• High school diploma or equivalent required.
• Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred.
• Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer).
• Must have excellent organizational skills and be able to handle multiple priorities effectively.
• Working knowledge of computers.
• Must have a valid driver's license.
• Must be able to operate Blood Center vehicles.
• Physical requirements include the ability to stand, sit, and maintain regular and reoccurring physical exertion such as reaching, bending, and lifting for extended periods of time.
• Must be able to lift up to 50 pounds.

What we offer

• Competitive wages
• Paid training
• Advancement opportunities
• An excellent benefit package
• Generous paid time off program

Pre-employment drug screen, background check and MVR report are required.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.IND1

** As a condition of employment, ImpactLife will require proof of COVID-19 vaccination, except for those granted exemptions on medical or seriously held religious grounds.**

Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

• Urbana, IL, USA