Customer Financial Support

Hours: Full-Time/40 Hours

Shift Details: Day shift, 1st shift. Monday - Friday from 7:30a - 4:00p

Location: Middletown, CT

The Smarter Choice for your Career!

Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.

Position Summary:

Perform a variety of duties related to customer service including responding to telephone and email inquiries from patients, payers, and providers.

Responsibilities:

• Works in the customer service department responding to all incoming inquiries related to services performed, insurance issues, and payment inquiries.
• Updates demographic and insurance information as needed in EPIC system.
• Calculates patient estimates for services upon request.
• Identifies any billing/patient issues, routes calls to appropriate areas as needed, and brings escalation calls to supervisor’s attention.
• Sets up payment plans for patients according to department guidelines.
• Accepts payments and processes credit card payments in real time.
• Knowledge of Financial Assistance programs that are available and ability to discuss these options with customers.
• Respond to correspondence from attorneys offices.
• Resolve Collection Agency return reports using set procedures in place.

Minimum Qualifications:

• High school diploma or equivalent
• Typing/keyboarding skills
• Customer service experience
• Excellent communication skills (telephone, written and personal). Ability to maintain professionalism when dealing with difficult customers.
• Ability to work quickly and accurately.

Preferred Qualifications:

• Ability to learn in a fast paced environment. Pays attention to detail and is a team player
• Hospital patient accounts experience
• Epic experience preferred.

Comprehensive Benefits Offered:

• Competitive and affordable health benefits (total rewards package)
• 403(b) retirement plan with company matching
• Paid holidays, time off and sick time
• Wellness rewards program
• Quick commute access from I-84, Route 9 and surrounding areas
• Free parking with shuttle drop-off service
• …and much more!