As a Customer Experience Specialist/Office Assistant, you are a key member of our team responsible for scheduling our Technicians, following up after jobs are completed to make sure our Customers are completely satisfied, and invoice/collect payments from our Customers. You will build customer relationships and uphold our standard for excellent customer service. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You have a strong background of customer service experience and have proven communication skills with supervisors, employees, and customers. You are self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines.
We are looking for a career-minded candidate who is motivated, friendly, and success-driven. This will be approximately 35-40 hours per week.

• Must have good “people skills”
• Ability to sell over the phone preferred
• Must be a self starter
• Duties include answering customer calls, scheduling work, and performing administrative tasks.
• Must be able to pass a criminal background check and drug test.
• Previous call center experience preferred.
• Previous dispatching and/or construction experience is a plus.
• Previous experience with ServiceTitan software a plus
• Experience with Outlook, Excel, Word a plus

Notice

Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

• Acknowledgement

I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.