Job description

CUSTOMER SUPPORT / FULL TIME / REMOTE / BILINGUAL-FRENCH/ENGLISH

Summary

As a Customer Experience Professional at Uplift, you will deliver excellent customer service through answering calls, emails, chats, and SMS/text messages in a timely, polite, and professional manner. Successful applicants should demonstrate their problem-solving capabilities, a willingness to go the extra mile for customers, and a commitment to upholding company values, policies, and standards.

Position Details

• Full-Time (40hrs/Week)
• Schedule: Day Shift, Varies (may include weekends and/or Holidays)

What you will do and achieve

• Provide superior customer care through prompt, courteous, and professional answering of calls, emails, chats, and SMS/text messages.
• Aim to consistently exceed customer expectations by finding the best solutions for any problem
• Become an expert on all applicable tools and systems
• Build and maintain collaborative relationships with all team members

Who you are

• High school diploma or equivalent
• Bi/Multilingual with French and English (speak/read/write)
• 2+ years experience in customer support or customer retention role, with extensive experience in phone and email communication
• Excellent written and oral communication skills
• Exceptional organizational and time-management focus
• Creative problem solver with excellent attention to detail; adept at troubleshooting and investigating
• Enjoys continued learning in a fast-paced environment
• Values teamwork but has ability to work independently and adapt as required
• You are empathetic, positive, and motivated to help others

Set yourself apart with

Candidates with proficiency in both English, French and, Spanish will be compensated with a premium rate of pay for their bi/multilingual capabilities.

Life at Uplift

Health Insurance and 401k plan: some plans cover 99-100% premiums for medical, dental, and vision insurance and a 401k savings plan

Work/Life Harmony: Employees are eligible for 3 weeks of paid time off and 11 company holidays per year. Uplift fosters a culture where employees can achieve both their professional and personal goals. This balance is especially true for our working parents

Health and Wellness Perks: Uplift is proud to reimburse our employees for exercise, wellness products and activities as well as free counseling and coaching for physical and emotional support

Professional Development: We are committed to all our employees' growth and development. Uplift invests in professional development for employees.

Pick-A-Perk: Money that can go towards something of your choosing within tuition reimbursement, student loan payment reimbursement, vacation savings account, charitable donations, or home office expenses

And much more…

If you made it this far, chances are you’re as excited about working to change how people experience BNPL as we are — and we love that. Please apply even if you’re unsure about whether you meet every single requirement in this posting. Uplift is looking for smart, intellectually curious people who are invested in our mission, not just those who can “check all the boxes”.

About Uplift

Uplift’s mission is to help people get more out of life, one thoughtful purchase at a time. Our enterprise Buy Now, Pay Later solution is used by the world’s most loved brands including Southwest Airlines, Carnival Cruise Line, Universal Studios, and more. With flexible pay over time installments, we empower consumers to buy what matters most while unlocking higher conversions and customer lifetime value for our partners.

Like many high-growth tech companies, Uplift is a dynamic, fast-paced and innovative workplace that is both challenging and rewarding. But what makes us different are the intangibles. Our culture is built around respect, kindness, chemistry and collaboration. Our culture is simple: one team, united to achieve greatness together while having fun and enjoying each other’s company along the way. To learn more visit Uplift.com.

Uplift is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Note: Uplift does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Uplift is not responsible for any fees related to unsolicited resumes.

At Uplift, in accordance with the U.S. pay transparency laws across various states, we provide the minimum and maximum pay range for each of our levels. There are several different factors that are considered when determining compensation including but not limited to the candidate’s location, title, years of experience, job related skills and relevant education. In addition to the base salary, we offer competitive benefits including medical, dental and vision.

$20.60 to $25.41(USD) Hourly

*$23.97 to 29.25 (USD) Hourly *San Francisco, CA / New York

Job Type: Full-time

Pay: $20.60 - $25.41 per hour

Work setting:

• Remote

Language:

• French & English (Required)

Work Location: Remote

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