Job description
General information
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
The Opportunity
- We’re looking for people that are skilled in customer service that love to help our customers find solutions. We have a role where we can take our desire to help others navigate complex situations, all while working at a place that has your back. You must like to talk on the phone. If you’d like to learn more about what we believe makes this role - and this place - so phenomenal, get in touch.
The Work Itself
- You’ll work closely with our Ally GAP and vehicle service contract holders, dealers, and financial institutions to assist them with policy and claim questions and concerns whether they contact us by phone, email, or chat. Then you will need to provide them with a resolution. Not to worry, we will train you how to do that.
- Document all conversation accurately and clearly, and concisely.
- Go the extra mile to engage the customer to achieve total customer satisfaction.
- Follow all internal, state and UDAAP guidelines, we’ll train you on all those too.
- Focus on quality of the work you do.
- This is an entry level role.
- We have great team members who will provide you with a lot of support.
The Skills You Bring
- We’re all about teaching - the longer you work with us, the longer your list of skills will get. That said, there are a few skills that will help you get off to a quicker start:
- Associate’s degree or Bachelor’s degree in business or other related fields is preferred.
- Ability to communicate effectively with the caller on the phone, through email or chat to acquire pertinent information.
- Good listening, phone and writing skills.
- Must be reliable and punctual, can’t be late or miss work when you are scheduled to be there.
- Ability to follow procedures, multitask and make quick decisions.
- Type 40 WPM and know how to use Microsoft Office Programs.
- Automotive mechanical knowledge and bi-lingual skills (Spanish or French) a plus but not required.
- Be an independent worker because you are working from home (hybrid schedule).
- Must have a quiet workspace to conduct business and live in a location that can leverage an existing high-speed internet service.
- Minimum download speed 10 MB/s, preferred download speed 25 MB/s.
- You can test your speeds at www.speedtest.net.
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
- Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
- Planning for the Future: plan for the near and long-term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay down and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other Compensation: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
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