Job description

We Are Reddy Ice

Behind every premium cube of Reddy Ice is a company that values consistency, quality, and customer service above all else. Our nationwide customer base has come to expect the highest standards in product quality, delivery and flexible service options. This commitment to exceptional service is why we are America’s leading brand in ice production and manufacturing.

Job Summary

The Customer Care Coordinator is responsible for answering incoming calls from customers, responding to inquiries and questions, handling customer feedback, resolving problems and providing information that addresses the customer request or concern. As this environment is fast paced, you must be able to work under pressure and accurately process a high volume of calls on a daily basis and follow up with the request until it is resolved.

***This is a seasonal position and will have an end date of approximately September 2023***

Education & Experience Required:

• 1+ years of experience in customer service
• Demonstrated proficiency and work experience using MS Excel & Outlook

Education & Experience Preferred:

• CRM experience
• Knowledge of inbound/outbound call center processes
• Fluency in Spanish

Working Conditions/Physical Requirements:

This position works in a typical office environment, is generally sedentary, and uses computers, calculators, phones, and other office equipment. Work is conducted in a fast-paced, rapidly changing environment. Flexible Schedule with weekends and evenings rotation as needed. Overtime may be required.

Job Types: Full-time, Part-time

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends
• Weekend availability

Work setting:

• Office

Ability to commute/relocate:

• Dallas, TX 75240: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position would meet in office for at least four days a week. Would you be okay with this?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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