Job description

Schedule:

• Tuesday-Saturday 9am-5:30pm $17.50 hr
• Sunday- Thursday 10am-6:30pm $17.50 hr

Dress Code: Professional attire

Job Location: The Colony TX

Walk-ins are welcomed Monday-Friday 8am-5pm

Please provide two forms of ID and a copy of your Resume
2500 E. Randol Mill Rd., Suite #105 Arlington, TX 76011

Office Phone: (817) 652-8012

Responsibilities

• MUST have a minimum of 6 months of experience
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

K Power Global Logistics

Job Type: Full-time

Pay: $16.50 - $18.50 per hour

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Arlington, TX 76011: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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