Job description
Southeastern Paper Group - Spartanburg, SC
Credit Associate Position
Day Shift: Full-time, Monday - Friday, 8:00am – 5:00pm
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
- Oversee collection calls and /or correspondence in a fasted paced goal-oriented credit and collections department
- Provide customer service while being responsible for monitoring and maintaining assigned portfolio – customer calls, account adjustments, customer reconciliations and processing credit memos.
- Review and release orders in a timely manner for shipment based on credit worthiness
- Maintain updated credit records to include credit applications, sales tax exemption certificates, etc.
- Accountable for managing delinquency for assigned accounts
- Enlist the efforts of sales and management when necessary to accelerate the collection process and resolve disputes.
- Must communicate and follow up effectively with the sales department regarding customer accounts on a timely basis
- Establish and maintain effective and cooperative working relationships with sales.
Required Skills/Abilities:
- Strong attention to detail, goal oriented
- Intermediate knowledge of Microsoft Word and Excel
- Commitment to excellent internal and external customer service
- Excellent negotiation, problem solving and dispute resolution skills.
- Ability to prioritize and manage multiple responsibilities
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