Job description

Description

The receptionist in the Center for Aesthetics and Anti-Aging will be the first point of contact with our patients. We are looking for someone to live and breath the culture and core values of our brand. An ideal team member will always remain kind and professional, respond positively to pressure, take initiative, and inspire our team with energy and enthusiasm. Close follow through and collaboration on projects will lead to success in this position. This person will have many opportunities to connect and build a positive rapport with patients and coworkers. We are looking for an individual that will be the liaison between our company and its current and potential customers in a fast-paced environment. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

At Dermatology Associates of Rochester, we believe in positive teamwork, self-accountability and always doing the right thing. Our experienced dermatologists, skin care specialists, estheticians, and researchers are dedicated to bringing an unmatched level of care for our patients cosmetic & skin needs. We offer some of the most advanced skin treatments available for our cosmetic and medical patients. We are proud to have been voted a Rochester Top Workplace 5 years in a row.

Responsibilities

• Manage inbound and outbound calls for our cosmetic and aesthetic patients
• Follow communication “scripts” when handling different topics
• Identify patient needs, clarify information, research every issue and provide solutions and/or alternatives
• Schedule and answer questions regarding cosmetic treatments offered, including but not limited to toxin, filler, lasers, CoolScultping, and more.
• Build sustainable relationships and engage patients by going the extra mile
• Keep records of all conversations in our EMR in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Skills

• Previous experience in a customer support role
• Excellent phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Confident and calming presence with patients

To expedite our hiring process, we invite you to complete a brief assessment through the Predictive Index. Click on this link to continue: https://assessment.predictiveindex.com/bo/W0e/GenericLink

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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