Job description
Position Summary:
The Corporate Trainer is responsible for improving the efficiency of multiple franchise dining establishments owned by PSP Holdings, LLC, including Popeye’s and Five Guys, by providing education to new and existing employees on how to effectively perform their jobs. The Corporate Trainer identifies and communicates best practices across all restaurant operations to develop and drive consistency in work processes and benchmarking standards of performance. The Corporate Trainer is an essential part of opening new franchise locations.
Essential Functions and Job Responsibilities:
- Collaborates with management to determine training needs.
- Conducts training for all employees, specifically frontline restaurant employees.
- Creates and updates training programs throughout the company to ensure effective training standards.
- Designs effective training programs, including training programs that District Managers and General Managers can use to train their employees.
- Teaches, coaches, mentors, motivates and prepares employees for frontline roles in the restaurant, as well as developing positive relationships with employees and managers.
- Ensures there is consistency across the brand when it comes to service, policies, and procedures.
- Conducts needs assessments and evaluates the success and effectiveness of training programs through assessments, surveys, and feedback.
- Develops and implements a culture of continuous improvement throughout PSP Holdings, LLC. Collaborates with company leadership to drive and promote consistent application of the restaurant’s operational procedures.
- Ensures trainings and launch of all new stores according to set standards.
- Ensures that all training materials and programs are compliant with laws and regulations governing the industry, as well as corporate standards of Popeye’s and/or Five Guy’s.
- Prepares and implements training budget, which includes maintaining records and reports of expenses.
- Maintains and expands knowledge of the latest trends in training and development.
- Instructs employees using appropriate instruction and training techniques.
- Prepares training manuals on job-related tasks such as sanitation, customer service, and safety, as well as other educational and training materials.
- Develops a framework and system for identification and tracking of all training activities.
- Assures that applicable operational policies and SOP’s (Standard Operating Procedures) are reviewed/revised on an annual basis as required.
- Works with other Corporate Trainers to drive compliance and process improvement initiatives throughout the organization.
- Collaborates with other functional areas (Human Resources, A/P, Accounting/Finance, etc.) as it relates to the formation or delivery of training.
- Prepares reports for management as appropriate.
- Performs other related duties as assigned.
- Excellent training and facilitation skills.
- Strong leadership and interpersonal skills.
- Strong understanding of effective teaching methodologies and tools.
- Strong written and verbal communication skills.
- Ability to prioritize tasks and manage multiple projects.
- Strong analytical, decision making, and problem-solving skills with attention to details.
- Proficient use of Microsoft Office Suite – Outlook, Excel, Word, PowerPoint, etc.
- Ability to work independently and with a team.
- Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.
- High school diploma or equivalent required, associate degree from an accredited college is preferred.
- 3-5 years of relevant professional experience in operations training and restaurant operations required, preferably in the quick service restaurant (QSR) industry.
- ServSafe Certification preferred.
- Valid and unrestricted driver’s license in the state of residence.
- Work environment will be stressful at times, as overall restaurant activities and work levels fluctuate.
- Must be able to bend, stoop, stretch, stand, and sit for extended periods of time.
- Subject to long periods of sitting and exposure to computer screen.
- Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use.
- Mental ability to lead others and change processes in a fast-paced work environment.
- Must be able to lift 60 pounds as needed.
- May be exposed to angry or irate customers.
- Ability to travel up to 75% as needed, with some overnight travel required.
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