Company: KARL STORZ Endoscopy-America, Inc. (KSEA)

Job Code: 13396

Pay Grade: US-B09

Salary Range: $ 19.09 – $28.87

Description

KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.

For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.

I. POSITION SUMMARY

The job responsibilities for this position primarily focus on coordinating the equipment requirements of all company conventions, lab events, and meetings. Interaction with the Marketing, Sales and Logistics teams is necessary to perform this job.

II. MINIMUM KNOWLEDGE, EDUCATION AND SKILL REQUIREMENTS

• A minimum education level of a High School Diploma or GED required.

• Associate’s or bachelor’s degree preferred.

• 1–3 years previous customer service and call center or related experience is preferred.

• Superior organizational skills and the ability to complete multiple tasks simultaneously

• Must be detail orientated.

• Prior experience using MS Word, MS Excel, and MS Outlook are required; prior experience using SAP and Access is strongly preferred.

• Candidates should possess solid oral and written communication skills and problem-solving skills.

• Knowledge of medical terminology is preferred, as this individual will work in situations, where this terminology may be used, and prior knowledge will assist in providing effective interactions.

• Must be able to work in a fast-paced environment as this department experiences a heavy volume of requests from the internal customer base.

III. ESSENTIAL FUNCTIONS

A. DUTIES AND RESPONSIBILITIES (Other duties consistent with the general nature and focus of the position and/or the goals and objectives of the department may be assigned as needed by the supervisor or manager.)

• Process and coordinate all incoming requests for Convention shipments out of the warehouse or from field locations.

• Work with Marketing and Sales to manage product requests for company conventions, lab events and meetings.

• Collaborate with the warehouse team to coordinate all shipments and maintain proper inventory levels.

• Process daily, weekly, or monthly reports as requested.

• Ensure all problems are resolved and follow-up is completed in a timely manner and according to service level agreements.

• Stay current on promotions, procedures, policies, product updates and system changes.

• Compliance Requirements- Candidate must be knowledgeable and adhere to the requirements of Federal & State Regulations, KARL STORZ Policies and Grant Committee processes, while maintaining Service Levels on communication.

o Be a strong Compliance advocate to flag any requests requiring further review.

#LI-AA1

Pay Transparency

The salary range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.

Vaccine requirements at KARL STORZ due to COVID-19
KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below for the process for requesting accommodation. Please click here to learn more about our overall response to COVID-19.

Employee Benefits Program Overview for U.S. Locations

• Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!*
• 3 weeks vacation, 10 holidays plus paid sick time*
• Up to 8 weeks of 100% paid company parental leave**
  
• 401K retirement savings plan providing a match of 60% of the employee’s first 6% contribution
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• We prepay your tuition up to $5,200 per year! - Tuition preimbursement
  
• Fitness reimbursement of up to $200 annually
• Employee referral program of up to $2,000 per hire
• And much more!

*Field sales, internships, and part-time employees are not eligible except where required by state law.
Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program.

**To include, maternal/paternal leave, adoption, and fostering of a child.

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.

Equal Employment Opportunity & Reasonable Accommodation Statement
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com.

Notice to Employment Agencies
This recruitment assignment is being managed directly by KARL STORZ’s Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by the KARL STORZ Human Resources department will be ineligible for referral fees.