Job Type: Full-time, In-Office
Location: Fort Myers
Compensation: $17 an hour, 401k, PTO
Paid training starts June 19th

POSITION OBJECTIVE

This Contact Center Support Expert position provides customer service and troubleshooting support for Delta Faucet Company products via telephone, such as faucets, fixtures, etc. You will utilize critical thinking skills to provide support services to customers such as consumers, plumbers, and dealers with varying levels of faucet and fixture knowledge. As a Contact Center Support Expert, you will support various call types, including several different contact types such as phone, email, text message, and social media. This position will handle customer interactions by delivering a “Best in Class” approach. You will accomplish this by responding quickly on the telephone with intelligence and etiquette. The ideal candidate has previous experience in all position requirements and will show a high-energy work ethic.

QUALIFICATIONS

• Interest or experience in DIY home repair preferred
• Superior customer service, patience, and communication skills required
• Ability to quickly identify a customer’s challenge and provide an appropriate solution
• Ability to navigate within multiple systems, multiple screens, etc. required
• Ability to work in a stationary cubicle environment that requires sitting for long periods
• Reliable transportation for all responsible shifts required
• Must pass our pre-employment background screen
• Equal Opportunity Employer M/F/D/V
• Available to work Monday - Friday 8 am – 6 pm EST Saturday 9 am -6 pm
• Available to work weekends and holidays
• Potential for hybrid/remote after 90 days dependent on performance